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Stripe

Engagement Manager – Professional Services

Stripe

. Lead complex, multi-faceted project teams accelerating implementations and driving growth and innovation on the Stripe platform .

Posted 10/5/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive program management expertise in leading complex project teams and driving the adoption of Stripe products. Capable of crafting tailored technology solutions for enterprise-level users while ensuring effective communication and collaboration with stakeholders.

Highest-signal resume keywords
Program ManagementEnterprise Consulting ExperienceAPI IntegrationCritical ThinkingStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Program ManagementAPI IntegrationChange ManagementRisk AssessmentImplementation MethodologyTechnical ArchitectureDeployment PracticesProduct Adoption InsightsSolution CraftingTesting Strategies
Soft Skills
Verbal CommunicationWritten CommunicationCollaborationAdaptabilityInfluencing
Tools & Technologies
Stripe PlatformImplementation ToolsTemplatesProcesses
Certifications & Qualifications
Certified ScrumMasterPMPPRINCE2
Industry Keywords
Payments IndustryEnterprise SoftwareGrowth-Stage CompaniesComplex ImplementationsUser Advocacy

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Lead complex, multi-faceted project teams accelerating implementations and driving growth and innovation on the Stripe platform
  • Lead enterprises to become long-term Stripe users and advocates
  • Drive innovation and adoption of deployment practices and provide product adoption insights
  • Manage integration of Stripe products into users’ application and technical architectures, testing and change-management strategies, and transformation timelines
  • Deliver program management expertise using Stripe products and implementation best practices
  • Improve Stripe’s Implementation Methodology and associated tools, templates, and processes
  • Establish program governance aligned with scope and business objectives
  • Assess, prevent, and mitigate risks; identify, track, and resolve issues and decisions with internal and user stakeholders
  • Drive alignment between users and Stripe Product and Engineering teams with Stripe’s roadmap
  • Ensure smooth transition of implemented Stripe capabilities into user operations, including knowledge transfer and handover to Stripe Support
  • Participate in a global practitioner community to improve complex implementations of Stripe’s payment infrastructure

Requirements

What you’ll need
  • 8+ years of consulting experience partnering with enterprise level strategic users on technology solutions, with a track record of top performance or a related field
  • Ability to understand complex business requirements and craft tailored solutions
  • Ability to quickly learn and explain technical concepts to Stripe’s largest users, adapting explanations for technical and business audiences
  • Proven program management skills and experience
  • Strong critical thinking skills, including identifying suboptimal processes and driving more efficient ways of working
  • Ability to recognize repeated user-facing issues and build scalable solutions
  • Superior verbal and written communication skills
  • Ability to operate independently in a highly ambiguous and fast-paced environment
  • Demonstrated ability to engage with and lead executive stakeholders and key decision makers on the user side
  • Experience working with or in complex enterprise organizational and decision-making structures
  • Ability to collaborate with and influence product and engineering teams
  • Preferred: prior experience at a growth-stage Internet/Enterprise Software company
  • Preferred: industry certifications such as Certified ScrumMaster, PMP, or PRINCE2
  • Preferred: prior payments industry experience
  • Preferred: familiarity with API integration and testing