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Stripe

Program Manager, Customer Advocacy – Programs

Stripe

. Lead high-priority, cross-functional initiatives improving how Stripe listens to, advocates for, and serves users .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading cross-functional programs from strategy through execution, utilizing strong problem-solving and stakeholder management skills. Capable of synthesizing user insights and adapting to evolving business needs while delivering measurable outcomes.

Highest-signal resume keywords
Program ManagementCross-Functional LeadershipStructured Problem-SolvingStakeholder ManagementUser-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Program ManagementBusiness OperationsStrategy DevelopmentImplementationData Analysis
Soft Skills
Excellent CommunicationInfluencing SkillsSound JudgmentHigh AdaptabilityPrioritization Skills
Tools & Technologies
AI Tools
Industry Keywords
Customer ExperienceCross-Functional InitiativesQualitative InsightsQuantitative InsightsDecision Making

About the role

Key responsibilities & impact
  • Lead high-priority, cross-functional initiatives improving how Stripe listens to, advocates for, and serves users
  • Own strategic programs end to end from problem definition and strategy through planning, execution, launch, and measurement
  • Diagnose complex or loosely defined problems and translate them into clear objectives, scope, decisions, and workplans
  • Align stakeholders around shared outcomes, clarify roles and decision rights, manage dependencies and risks, and maintain momentum across teams
  • Gather and synthesize qualitative and quantitative insights on user needs, frontline friction, and customer-experience opportunities
  • Define program outcomes and leading indicators, build feedback loops, and use evidence to guide program decisions
  • Produce recommendations, decision documents, and leadership updates
  • Partner with Customer Success, Sales, Product, Support, Operations, Data, and other functions

Requirements

What you’ll need
  • 5+ years of experience in program management, business operations, strategy and operations, consulting, or a related discipline
  • Track record of leading complex, cross-functional programs from an ambiguous starting point through implementation, adoption, and measurable outcomes
  • Strong structured problem-solving skills, including diagnosing problems, synthesizing varied inputs, evaluating trade-offs, and developing practical recommendations
  • Ability to move between strategy and detailed execution and personally drive work required to deliver results
  • Excellent written and verbal communication skills
  • Strong stakeholder management and influencing skills
  • Sound judgment and prioritization skills when operating with incomplete information or changing business needs
  • User-oriented approach incorporating customer and frontline perspectives into program design and decision making
  • High adaptability and comfort developing expertise quickly across unfamiliar or evolving problem areas
  • High degree of comfort with AI tools