Customer Success Manager

Strive Compounding Pharmacy

. Lead, coach, and develop a team of Customer Success Managers .

Posted 9/29/2026full-timeRemote • United StatesJunior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and developing Customer Success teams, focusing on performance management, strategic account engagement, and retention strategies. Proficient in utilizing customer success platforms and CRM tools to drive measurable business outcomes and enhance team performance.

Highest-signal resume keywords

Team LeadershipCustomer Success ManagementPerformance EvaluationCRM ExperienceStrategic Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ProcessesPerformance MetricsAccount Management Best PracticesRetention StrategiesBusiness ReviewsKPI MonitoringWorkflow ImprovementReporting ToolsProject ManagementProvider Engagement

Soft Skills

Strong CommunicationRelationship BuildingCoachingCollaborationAccountability

Tools & Technologies

CRM PlatformsGoogle WorkspaceCustomer Success PlatformsReporting ToolsProject Management Platforms

Industry Keywords

Customer SuccessClient ServicesAccount ManagementRetention RiskCustomer SatisfactionGrowth StrategiesPerformance GoalsTeam CapacityCross-Functional CollaborationProvider Feedback

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Customer Success Managers
Conduct regular one-on-one meetings focused on performance, career development, and strategy
Create and maintain professional development plans for team members
Coach the team on provider engagement, retention strategies, and account management best practices
Foster accountability, collaboration, and continuous improvement
Ensure proactive management of provider relationships and measurable business outcomes
Monitor customer health, retention risk, diversification trends, and engagement metrics
Partner with Customer Success Managers on strategic accounts and escalations
Review and guide customer success plans, executive business reviews, and growth strategies
Support complex provider situations and high-priority escalations
Establish and monitor team performance goals and KPIs
Track regional retention, churn, diversification, customer satisfaction, and growth performance
Conduct performance evaluations and provide timely feedback
Recognize and reward high performance while addressing performance gaps through coaching and development plans
Ensure consistent execution of customer success processes and best practices
Improve workflows, reporting, and clinic engagement strategies
Collaborate with Leadership on projections, team capacity, and territory management
Use customer success platforms and reporting tools to analyze team and territory performance
Partner with Sales on growth and expansion opportunities
Collaborate with Clinical and internal teams to communicate provider feedback and advocate for clinic and patient needs
Work with Operations and Enablement to improve processes, tools, and training programs
Represent Customer Success in cross-functional meetings and initiatives

Requirements

What you’ll need

1-2 years of direct leadership in Sales, Client Services, Account Management, or related experience
Strong communication and relationship building skills
Ability to manage multiple priorities and accounts simultaneously
Experience with CRM and project management platforms, including Google Workspace
Ability to travel up to 10% for team and organization events
Primarily remote work environment with regular periods of sitting, standing, and computer use
Occasional lifting as needed

Benefits

Comp & perks

Employer-paid healthcare coverage, effective the 1st day of the following month of your hire date
Free Strive compounded medications for employees based on a valid patient-specific prescription from a licensed healthcare provider
Paid time off
Sick time
FSA and HSA options
Parental leave
401(k) with employer matching
Life insurance
Vision and dental insurance
Veterinary insurance
Collaborative, engaging workplace with opportunities to connect, celebrate, and build meaningful relationships
Support for personal and professional growth