Strive Compounding Pharmacy

Content Marketing Manager

• Design, implement, and continuously improve content compliance policies, SOPs, workflows, SLAs, and controls
• Prioritize and manage content review requests based on business needs, deadlines, and risk
• Provide early-stage guidance to reduce rework and accelerate review cycles
• Establish and maintain compliant language libraries
• Ensure claims are accurate, appropriately substantiated, and supported by required qualifiers, disclaimers, and disclosures
• Review comparative, superiority, testimonial, endorsement, and structure/function claims for compliance
• Interpret and apply FDA and FTC advertising and promotion guidance, USP 795/797/800, HIPAA marketing requirements, and federal and state pharmacy regulations
• Provide practical guidance on regulatory and compliance risks
• Monitor emerging enforcement trends, digital marketing risks, and regulatory changes
• Serve as compliance liaison for assigned departments and coordinate follow-up between stakeholders and the Content Compliance team
• Develop content playbooks, training materials, language guides, and other compliance resources
• Maintain an auditable repository of content reviews, approvals, decisions, and supporting rationale
• Prepare documentation for audits, inspections, and external reviews
• Manage review queues and tools such as Asana
• Track KPIs including review volume, cycle time, first-pass approval rate, rework, escalations, and SLA adherence
• Develop reporting and recommendations to improve efficiency and accountability
• Partner with Legal, Privacy, Clinical, Marketing, and other stakeholders on content risk, notices, permissions, patient data use, and public-facing issues
• Respond to compliance inquiries with clear guidance, rationale, and recommended actions

Pharmaceutical Content Compliance Manager

Learning and Development

• Develop and deliver training across all training modalities
• Collaborate with stakeholders and facilitate deep dives into training needs
• Support product enhancements and increase the team's visibility
• Use data storytelling to identify training needs
• Develop, execute, and improve training plans
• Create and facilitate onboarding, cross-training, upskilling/reskilling, employee development, and leadership development training
• Audit learning materials and develop content, procedures, tools, and training curricula
• Research learner needs, knowledge and performance gaps, and behavioral changes
• Build stakeholder relationships and implement business solutions
• Develop training metrics aligned with operational KPIs
• Measure training effectiveness using assessments, performance data, and stakeholder feedback
• Architect new training programs and lead curriculum project teams
• Identify training technologies, recommend e-learning solutions, and drive tool adoption
• Model compliance with company policies, mission, values, ethics, and integrity

Instructional Designer

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Managers
• Conduct regular one-on-one meetings focused on performance, career development, and strategy
• Create and maintain professional development plans for team members
• Coach the team on provider engagement, retention strategies, and account management best practices
• Foster accountability, collaboration, and continuous improvement
• Ensure proactive management of provider relationships and measurable business outcomes
• Monitor customer health, retention risk, diversification trends, and engagement metrics
• Partner with Customer Success Managers on strategic accounts and escalations
• Review and guide customer success plans, executive business reviews, and growth strategies
• Support complex provider situations and high-priority escalations
• Establish and monitor team performance goals and KPIs
• Track regional retention, churn, diversification, customer satisfaction, and growth performance
• Conduct performance evaluations and provide timely feedback
• Recognize and reward high performance while addressing performance gaps through coaching and development plans
• Ensure consistent execution of customer success processes and best practices
• Improve workflows, reporting, and clinic engagement strategies
• Collaborate with Leadership on projections, team capacity, and territory management
• Use customer success platforms and reporting tools to analyze team and territory performance
• Partner with Sales on growth and expansion opportunities
• Collaborate with Clinical and internal teams to communicate provider feedback and advocate for clinic and patient needs
• Work with Operations and Enablement to improve processes, tools, and training programs
• Represent Customer Success in cross-functional meetings and initiatives

• Own the end-to-end lifecycle from onboarding through renewal and expansion for top-tier partner accounts
• Build and execute multi-year strategic partner plans aligned with partner business objectives
• Serve as a trusted advisor to partner executives and senior stakeholders
• Lead cross-functional resolution of complex or escalated partner issues and risks
• Drive expansion and upsell opportunities in partnership
• Proactively identify partner health risks and expansion signals
• Manage high-value, high-complexity partner relationships while driving long-term growth, retention, and expansion

Partnerships Customer Success Manager

Program Manager

• Lead planning, execution, and delivery of Strive Pharmacy’s highest-priority, cross-departmental programs and projects
• Manage programs spanning multiple departments, subject-matter areas, teams, priorities, and working styles
• Partner with executive sponsors, project managers, and stakeholders to define scope, goals, success criteria, and deliverables
• Develop and maintain integrated program plans, schedules, budgets, risk logs, and resource plans
• Identify and mitigate risks and issues proactively
• Deliver executive-level reporting on program status, timeline, budget, risks, and outcomes
• Ensure programs are delivered on time, on budget, and to expected scope and quality standards
• Provide overflow project and program management support to the PMO during peak demand or capacity constraints
• Collaborate with the PMO team to maintain consistent methodologies, tools, and reporting standards
• Facilitate governance activities, including steering committee updates, stage-gate reviews, and program status meetings
• Drive accountability across cross-functional project teams and track roles, responsibilities, and deliverables
• Identify process improvements and contribute to Enterprise PMO practices and standards
• Manage change, scope, risk assessments, and communications as priorities and requirements evolve
• Provide executive-level reporting to key organizational stakeholders

Communications

• Draft and distribute newsletters and company announcements
• Source updates from departments to highlight initiatives, success stories, and company news
• Collaborate with HR, IT, Product, Operations, and other stakeholders to gather information and translate communication needs into company-wide messages
• Build, format, and organize intranet content pages using Simpplr
• Format and publish Slack announcements using channel guidelines and visual formatting
• Support the internal communications intake process and convert announcement requests into reader-friendly drafts
• Maintain and update the central content calendar
• Track and report newsletter open rates, Simpplr page views, Slack engagement, click-through rates, read times, and other communication metrics
• Draft time-sensitive updates, organize internal resources, and execute ad-hoc communications projects
• Partner directly with the Internal Communications Manager and Project Coordinator

Internal Communications Specialist

Quality Specialist

• Own and maintain the Master Validation Plan
• Manage equipment qualification and requalification programs, including IQ/OQ/PQ
• Oversee temperature mapping, facility certification, and shipping validation activities
• Develop and maintain validation protocols, reports, schedules, and supporting documentation
• Identify validation gaps and ensure corrective actions are completed
• Track requalification and certification requirements to prevent missed deadlines
• Partner with Quality, Pharmacy, Operations, Facilities, Engineering, and other teams
• Support regulatory inspections and provide validation documentation and technical expertise
• Provide validation-related training and technical guidance
• Support validation of new equipment, systems, processes, and facilities
• Build internal validation expertise and reduce reliance on external consultants

Quality Facilities and Equipment Validations Specialist

General

• Provide technical oversight of the environmental monitoring program
• Lead and support investigations involving environmental monitoring excursions, OOS results, contamination events, and other microbiological issues
• Support CAPA development and implementation
• Provide microbiology expertise for process, facility, and sterility assurance validations
• Support media fills and other sterility assurance activities
• Identify and evaluate microbiological trends and contamination risks
• Support regulatory audits and inspections
• Develop and maintain microbiology-related procedures, documentation, and quality systems
• Develop and deliver microbiology and cGMP training programs
• Conduct employee competency assessments
• Partner with Quality, Pharmacy, Operations, Facilities, and other teams to address microbiological risks and quality issues
• Provide technical guidance related to USP 797, USP 800, cGMP, and sterility assurance
• Support inspection readiness and ensure microbiology documentation is complete and audit-ready
• Build internal microbiology expertise and reduce reliance on external consultants

Microbiology Specialist

Outside Sales

• Develop and execute territory business plans to achieve monthly, quarterly, and annual sales goals
• Own clinic growth and retention after handoff; work clinics that dip below 10 scripts per month before they move into the CSM-only bucket
• Identify, prospect, and establish relationships with healthcare providers, medical specialists, private practices, and clinical organizations
• Build and maintain relationships with existing prescribers and clinical teams
• Conduct account reviews to improve satisfaction, support retention, and identify growth opportunities
• Deliver in-person educational presentations, clinical lunch-and-learns, and product discussions
• Educate prescribers and healthcare teams about custom compounding solutions, dosage forms, and therapeutic options
• Monitor regional healthcare trends, provider preferences, and competitive activity
• Maintain field sales activity, provider interaction, pipeline, and follow-up records in CRM software, including HubSpot
• Collaborate with Marketing, Customer Success, and Pharmacy Operations teams
• Support regional campaigns, provider onboarding, and customer issue resolution
• Represent Strive Pharmacy at medical conferences, provider education events, and professional networking opportunities
• Ensure interactions and promotional activities comply with company policies, healthcare compliance requirements, pharmaceutical advertising standards, and HIPAA