Virtual Medical Back Office Coordinator

Strive Health

. Provide general administrative support to clinic and mobile operations.

Posted 9/18/2026full-timeUnited StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities in a fast-paced medical environment, with proficiency in electronic medical records and excellent customer service skills. Bilingual in Spanish, with a focus on effective communication and relationship-building with patients.

Highest-signal resume keywords

Electronic Medical Records ExperienceBilingual Spanish-SpeakerExcellent Data Entry SkillsCustomer Service SkillsMicrosoft Office Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryInsurance VerificationPatient RegistrationMedical Record ProcessingCare Plan Processing

Soft Skills

EmpathyActive ListeningCollaborationOral CommunicationWritten Communication

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Administrative SupportPatient EngagementHealthcare OperationsMobile OperationsMember Outreach

About the role

Key responsibilities & impact

Provide general administrative support to clinic and mobile operations.
Report to the Lead, Virtual Medical Back Office Coordinator.
Answer incoming phone calls in a fast paced/high volume environment.
Achieve daily goals consistently as outlined by management.
Listen actively to patients’ concerns, understand their needs, and provide accurate information.
Perform registration and insurance verification/updates for patient visits.
Track member consents of enrolled and engaged members.
Conduct outreach to established members using ad hoc lists, no-show and canceled reports, and/or assigned panel lists.
Obtain medical records; process care plans and visit summaries; process and mail member educational materials.
Complete ongoing training to further skills and development.
Ensure all member engagements are documented accurately.
Assist with special projects outside the normal scope of responsibility when necessary.

Requirements

What you’ll need

2+ years combined of related education, experience, or certification.
Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms.
Ability to travel and be on-site to meet business needs.
Experience using electronic medical records preferred.
Bilingual Spanish-speaker preferred.
Excellent Data Entry skills preferred.
Experienced in Microsoft office (Word, Excel, Powerpoint, etc.) preferred.
Demonstrates excellent customer service skills preferred.
Works collaboratively with other team members preferred.
Strong ability to demonstrate empathy, build relationships and discover patients’ needs preferred.
Excellent oral/written communication skills to ensure information continuity preferred.
Strive Health is unable to provide work visa sponsorship.

Benefits

Comp & perks

Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts.
Financial & Retirement Support – Competitive compensation with a performance-based bonus program, 401k with employer match, and financial wellness resources.
Time Off & Leave – Paid holidays, vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend.