Field Service Technician

. Provide customers with technical support and services for digital cinema equipment .

Posted 10/16/2026full-timeRemote • Wisconsin • United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Provide customers with technical support and services for digital cinema equipment
Perform preventive maintenance, installations, site surveys, demand services and emergency services
Maintain cinema projection equipment, digital signage, sound systems, servers and power supplies
Determine and execute customer support plans
Test electronic assemblies, components and parts using diagnostic equipment
Examine equipment and assemblies for defects and replace defective components
Repair equipment and perform field testing
Resolve firmware and software issues
Direct investigations of customer complaints regarding product quality, tolerances, specifications and delivered condition
Record, analyze and report production quality and customer complaint status and disposition
Install electronic or digital equipment and test installations
Record daily activities in Field Point, including work descriptions, expenses, hours, labor and travel
Take ownership and perform other duties as assigned

What you’ll need

Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
Experience with electronics related to the Pro-Av market
Familiarity with computer and networking concepts and architecture
Experience with digital cinema equipment is preferred
Strong attention to detail
Proficient with MS Office
Exceptional customer service skills required
Valid, state issued driver's license
Ability to stand, sit, squat and bend for a period of time
Excellent communication skills, both verbal and written
Comfortable working in a high-stress, fast-paced environment with shifting priorities
Excellent time management, organizational, and analytical skills
Self-starter who can find and resolve issues as they are identified
Ability to successfully interface with a wide range of personnel within the organization
Willingness to work weekends, holidays and on call
Willingness to travel in and out of market up to 70-80% of the time
Participation in pre-employment criminal history background checks and drug screens
Work authorization verification through eVerify

Comp & perks