Strong Technical Services

Field Engineer

• Provide customers with technical support and services
• Perform preventive maintenance, installations, site surveys, demand services, and emergency services for digital cinema equipment
• Maintain cinema projection equipment, digital signage, sound systems, servers, and power supplies
• Determine and execute customer support plans
• Test electronic assemblies, components, and parts using electrical and computerized test equipment
• Examine equipment and assemblies for defects and replace defective components
• Repair equipment and perform field testing
• Resolve firmware and software issues
• Direct investigations of customer complaints regarding quality, tolerances, specifications, and delivered condition
• Record, analyze, and report production quality and customer complaint or claim status and disposition
• Install electronic or digital equipment and test it
• Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel
• Take ownership and perform other assigned duties

Field Service Technician