Field Service Technician

Strong Technical Services

. Provide customers with technical support and services related to digital cinema equipment .

Posted 10/9/2026full-timeRemote • Missouri • United StatesMid-LevelSenior💰 $24 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for digital cinema equipment, performing preventive maintenance, and resolving firmware and software issues. Strong analytical and organizational skills are essential for managing customer complaints and ensuring high-quality service delivery.

Highest-signal resume keywords

Technical Support for Digital Cinema EquipmentPreventive Maintenance on Projection EquipmentExperience with Electronics in Pro-AV MarketExceptional Customer Service SkillsProficient with MS Office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Preventive MaintenanceTechnical SupportElectronic Assembly TestingFirmware and Software Issue ResolutionInstallation of Digital EquipmentDiagnostic Equipment UsageField TestingQuality AnalysisCustomer Complaint InvestigationNetworking Concepts

Soft Skills

Attention to DetailExcellent Communication SkillsTime ManagementOrganizational SkillsSelf-Starter

Tools & Technologies

OhmmetersVoltmetersAmmetersColor MetersResistance BridgesOscilloscopesAutomated Test EquipmentField Point Software

Certifications & Qualifications

Associate's Degree or EquivalentValid State Issued Driver’s License

Industry Keywords

Digital Cinema EquipmentPro-AV MarketCustomer ServicePreventive MaintenanceField Testing

About the role

Key responsibilities & impact

Provide customers with technical support and services related to digital cinema equipment
Perform preventive maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
Provide demand service for customers and determine and execute support plans
Test electronic assemblies, components, and parts using diagnostic equipment including ohmmeters, voltmeters, ammeters, color meters, resistance bridges, oscilloscopes, and automated or computerized test equipment
Examine equipment and assemblies for defects and replace defective components
Repair equipment and perform field testing
Resolve firmware and software issues
Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
Record and analyze production quality information and report customer complaint and claim status to appropriate personnel and sales departments
Install electronic or digital equipment and test installations
Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel
Take ownership and perform other duties as assigned

Requirements

What you’ll need

Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
Experience with electronics related to the Pro-Av market
Familiarity with computer and networking concepts and architecture
Experience with digital cinema equipment is preferred
Strong attention to detail
Proficient with MS Office
Exceptional customer service skills required
Valid, state issued driver’s license
Ability to stand, sit, squat and bend for a period of time
Excellent communication skills, both verbal and written
Comfortable working in a high-stress, fast-paced environment with shifting priorities
Excellent time management, organizational, and analytical skills
Self-starter who can find and resolve issues as they are identified
Ability to successfully interface with a wide range of personnel within the organization
Willingness to travel in and out of market up to 70–80% of the time
Ability to work weekends, holidays and on-call

Benefits

Comp & perks

Competitive compensation and benefits
A fun environment that fosters energy, creativity and results
Highly collaborative and flexible working environment
High-caliber partnerships and on-going opportunities to work with industry leaders and experts
Investment in and use of the latest technologies
401(k) plan with Employer-Match
Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Disability Insurance
Flexible Spending Account
Health Savings Account - Up to $1,250/yr Employer Contribution
Accident Plan
Hospital Indemnity Plan
Critical Illness Plan
Company-paid and Voluntary Life Insurance