Field Service Technician

Strong Technical Services

. Provide customers with technical support and services .

Posted 9/16/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $24 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support and services for digital cinema equipment, including installation, maintenance, and repair. Proficient in analyzing and resolving firmware and software issues while ensuring exceptional customer service and effective communication.

Highest-signal resume keywords

Technical SupportDigital Cinema EquipmentCustomer Service SkillsMS Office ProficiencyElectronics Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Preventive MaintenanceElectronic Assembly TestingEquipment RepairField TestingInstallation of Digital EquipmentFirmware Issue ResolutionQuality AnalysisSite SurveysDemand ServicesEmergency Services

Soft Skills

Attention to DetailExcellent Communication SkillsTime ManagementOrganizational SkillsSelf-Starter

Tools & Technologies

Field PointComputerized Test EquipmentDigital SignageSound SystemsServers

Certifications & Qualifications

Associate's DegreeValid State-Issued Driver's License

Industry Keywords

Pro-AV MarketNetworking ConceptsHigh-Stress EnvironmentCustomer ComplaintsProduction Quality

About the role

Key responsibilities & impact

Provide customers with technical support and services
Perform preventive maintenance, installations, site surveys, demand services, and emergency services for digital cinema equipment
Maintain cinema projection equipment, digital signage, sound systems, servers, and power supplies
Determine and execute customer support plans
Test electronic assemblies, components, and parts using electrical and computerized test equipment
Examine equipment and assemblies for defects and replace defective components
Repair equipment and perform field testing
Resolve firmware and software issues
Direct investigations of customer complaints regarding quality, tolerances, specifications, and delivered condition
Record, analyze, and report production quality and customer complaint or claim status and disposition
Install electronic or digital equipment and test it
Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel
Take ownership and perform other assigned duties

Requirements

What you’ll need

Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
Experience with electronics related to the Pro-Av market
Familiarity with computer and networking concepts and architecture
Experience with digital cinema equipment is preferred
Strong attention to detail
Proficient with MS Office
Exceptional customer service skills required
Valid, state-issued driver's license
Ability to stand, sit, squat and bend for a period of time
Excellent communication skills, both verbal and written
Comfortable working in a high-stress, fast-paced environment with shifting priorities
Excellent time management, organizational, and analytical skills
Self-starter who can find and resolve issues as they are identified
Ability to successfully interface with a wide range of personnel within the organization
Willingness to travel in and out of market up to 70–80% of the time
Ability to work weekends, holidays, and on-call

Benefits

Comp & perks

Competitive compensation and benefits
Fun environment that fosters energy, creativity and results
Highly collaborative and flexible working environment
High-caliber partnerships and on-going opportunities to work with industry leaders and experts
Latest technologies
401(k) plan with Employer-Match
Medical Insurance
Dental Insurance
Vision Insurance
Company-Paid Disability Insurance
Flexible Spending Account
Health Savings Account - Up to $1,250/yr Employer Contribution
Accident Plan
Hospital Indemnity Plan
Critical Illness Plan
Company-paid and Voluntary Life Insurance