Implementation & Enablement Manager, Strategic Accounts

StructureFlow

. Support pilots at strategic accounts, then continue as delivery lead once the account converts .

Posted 9/23/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS implementation and onboarding, with a strong focus on training delivery for legal professionals. Capable of building enablement assets and providing high-quality client support while maintaining clear communication and project discipline.

Highest-signal resume keywords

B2B SaaS ImplementationTraining Delivery to Legal ProfessionalsProject DisciplineCRM and CS Tool FamiliarityLegalTech Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingTraining Curriculum DevelopmentKnowledge Base CreationClient SupportProject Management

Soft Skills

Empathy for UsersClear Written CommunicationConfidence in PresentingGenuine Interest in Teaching

Tools & Technologies

HubSpotSalesforceIntercomZendesk

Industry Keywords

LegalTechProfessional ServicesCorporate LawTransactional Law

About the role

Key responsibilities & impact

Support pilots at strategic accounts, then continue as delivery lead once the account converts
Run end-to-end onboarding at strategic accounts, from kick-off through go-live
Design and deliver training for end users, power users, and champions, in person and remotely
Help clients embed StructureFlow into live matter and project work
Act as the in-region contact for requests routed from the UK Client Success team
Provide high-quality support: triage, resolve or escalate, and close the loop
Build enablement assets, including guides, FAQs, and training materials
Run proactive early-life check-ins and monitor adoption signals through the first 30-90 days
Feed voice-of-customer insight to Product and Client Success
Partner with the account's commercial lead on planning and account reviews without owning commercial outcomes
Keep accurate records in CRM and CS tools
Serve as the North American point of contact for the UK Client Success team
Attend client sites when needed and run sessions with partners, associates, analysts, and support teams

Requirements

What you’ll need

3-5+ years in B2B SaaS implementation, onboarding, or enablement and training
Experience delivering training to legal professionals, or to a comparably senior professional audience. You don't need a JD, but you do need to have held a room of people at that level.
Working knowledge of how legal or professional services teams operate: paralegal, company secretarial, law firm training, KM or innovation backgrounds are all strong routes into this role.
Confidence presenting live and running training that changes how people work
Genuine interest in teaching and in technology, and satisfaction in watching a client actually get value from a product
Strong project discipline across multiple concurrent accounts
Empathy for sophisticated users with varying tech comfort
Clear written communication and documentation habits
Willingness to travel regularly across North America, including at short notice
Right to work in the United States
LegalTech or professional services SaaS experience
Experience building training curricula or knowledge bases
Familiarity with CRM and CS tooling (HubSpot, Salesforce, Intercom, Zendesk)
JD or practising lawyer background is desirable/not required
Deep corporate or transactional law expertise is desirable/not required

Benefits

Comp & perks

Competitive salary and performance-based bonus.
Generous PTO policy - 25 days is standard for our global team
Healthcare (medical, dental, vision)
401(K)
Flexible working - a combination of remote work, and business travel
Learning & Development budget
Opportunity to join a dynamic, early-stage startup in our mission to transform how legal, professional services firms and alternative finance funds master complexity
High impact work that really matters - success in this role will drive our company forward and have an outsized impact on our business and clients