StructureFlow

Manager

• Support pilots at strategic accounts, then continue as delivery lead once the account converts
• Run end-to-end onboarding at strategic accounts, from kick-off through go-live
• Design and deliver training for end users, power users, and champions, in person and remotely
• Help clients embed StructureFlow into live matter and project work
• Act as the in-region contact for requests routed from the UK Client Success team
• Provide high-quality support: triage, resolve or escalate, and close the loop
• Build enablement assets, including guides, FAQs, and training materials
• Run proactive early-life check-ins and monitor adoption signals through the first 30-90 days
• Feed voice-of-customer insight to Product and Client Success
• Partner with the account's commercial lead on planning and account reviews without owning commercial outcomes
• Keep accurate records in CRM and CS tools
• Serve as the North American point of contact for the UK Client Success team
• Attend client sites when needed and run sessions with partners, associates, analysts, and support teams

Implementation & Enablement Manager, Strategic Accounts