Associate ProAssure Systems Specialist

Stryker

. Support implementation and administration of Stryker's Vocera solution .

Posted 10/22/2026full-timeUnited StatesJuniorMid-Level💰 $77,700 - $168,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and supporting Vocera solutions within clinical environments, ensuring data integrity and user satisfaction through effective training and troubleshooting. Proficient in maintaining technical systems and providing on-site support for healthcare IT applications.

Highest-signal resume keywords

Vocera Solution ImplementationClinical Workflow AnalysisHealthcare IT ExperienceTraining and SupportMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Vocera Database ManagementData Integrity MaintenanceTechnical Issue TroubleshootingDisaster Recovery CollaborationOperating System Maintenance

Soft Skills

Training and DevelopmentCustomer SupportCommunication Skills

Tools & Technologies

Vocera Case Management SoftwareVocera DevicesMicrosoft Office Suite

Industry Keywords

Clinical End UsersHealthcare ITNursingBusiness

About the role

Key responsibilities & impact

Support implementation and administration of Stryker's Vocera solution
Serve as the go-to resource for nurses and clinicians at customer sites
Manage multiple Vocera databases and maintain data integrity
Manage Vocera servers, software updates, operating system maintenance, backups, antivirus, monitoring and disaster recovery collaboration
Manage Vocera devices, inventory records, RMA process and spares pool
Train new hires and current employees and provide refresher training
Provide on-site support for end-user issues involving equipment, databases and training
Troubleshoot, resolve and report technical issues with Vocera Technical Support and the customer's support organization
Document issue status and resolution in Vocera's case management software
Develop and administer end-user satisfaction programs and surveys with the customer

Requirements

What you’ll need

Bachelor's degree required, or 6+ years additional relevant work experience in lieu of degree
Minimum 2 years clinical or healthcare IT (HIT) experience required
Must be a US Citizen
Preference for degrees in Nursing, Business or IT
Prior experience supporting clinical end users through rounding and training preferred
Experience with clinical workflow analysis and design preferred
Proficient with Microsoft Office Suite preferred

Benefits

Comp & perks

10% travel opportunity/requirement
Equal opportunity employment protections
Pay transparency and compensation-discussion protections