Customer Care Support Specialist

Stryker

. Respond to customer inquiries via phone, email, and CRM systems .

Posted 11/4/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $23 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer relationship management and order processing, with a strong focus on data analysis and compliance with quality standards. Capable of collaborating across departments to enhance workflow and support continuous improvement initiatives.

Highest-signal resume keywords

Customer Relationship ManagementOrder ProcessingData AnalysisProficiency in ERP SystemsCompliance with Quality Standards

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOrder ProcessingCustomer Inquiry ResponseWorkflow ImprovementCredit and Rebill Transactions

Soft Skills

Professional CommunicationProactive Follow-UpProblem Solving

Tools & Technologies

MS ExcelMS WordMS AccessMS OutlookOracleSAPSalesforceCRM SystemsERP Systems

Industry Keywords

Return Material AuthorizationsLEAN PrinciplesContinuous ImprovementQuality ComplianceService Level Expectations

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Respond to customer inquiries via phone, email, and CRM systems
Provide information on product specifications, pricing, availability, delivery timelines, and shipping status
Process customer purchase orders through CRM and ERP systems
Maintain accurate customer profiles, purchase orders, and supporting documentation
Coordinate Return Material Authorizations (RMAs) and communicate return instructions
Research and resolve order, invoice, pricing, shipping, and credit discrepancies
Process credit and rebill transactions
Build and maintain positive customer relationships through professional communication and proactive follow-up
Collaborate with Finance, Distribution, Marketing, Purchasing, and Inventory Management
Identify workflow improvements and support LEAN principles and continuous improvement initiatives
Ensure compliance with quality and regulatory requirements and support service level expectations

Requirements

What you’ll need

High School Diploma or equivalent
3+ years of relevant experience
Preference for candidates in Arizona
Preference for candidates in the Pacific or Mountain Time Zone
Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems
Proficiency with data analysis tools, including queries and pivot tables
Ability to work Monday–Friday, 8:00 AM–5:00 PM PT, with required overtime as necessary

Benefits

Comp & perks

Remote work flexibility
Monday–Friday schedule
Paid overtime as necessary
Travel requirement: 0%