Customer Excellence Associate Manager

Stryker

. Build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons .

Posted 10/1/2026full-timeRemote • United StatesJuniorMid-Level💰 $102,600 - $222,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Medical Education program development and execution, with a strong focus on building relationships with healthcare professionals and academic institutions. Proven ability to analyze program metrics and adapt strategies to meet customer needs and business priorities.

Highest-signal resume keywords

Medical Education Program DevelopmentCustomer Engagement StrategiesInterpersonal Communication SkillsKOL Network DevelopmentMedical Device Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program CoordinationContent DeliveryEducational Material DesignMetrics AnalysisStrategic Direction

Soft Skills

Presentation SkillsCollaborationRelationship Building

Certifications & Qualifications

Bachelor's DegreeMBA Preferred

Industry Keywords

Medical EducationOrthopaedic ExperienceHealthcare Professional EducationCustomer FeedbackSurgeon Development

About the role

Key responsibilities & impact

Build and strengthen relationships with teaching institutions, faculty, fellows, residents, and early-career surgeons
Act as a key partner between Medical Education, Sales, and academic centers
Develop and execute customer engagement strategies supporting surgeon development and educational experiences
Manage internal and external resources supporting strategic direction
Apply product and procedural expertise to HCP education programs
Collaborate with key opinion leaders to design educational materials
Develop and manage customer-facing strategy, content, and education programs
Drive collaboration with Medical Education, product marketing, and sales training teams
Lead Medical Education program coordination, logistics, and content delivery
Organize and deliver in-class or virtual courses
Identify and analyze Medical Education program metrics
Contribute to Medical Education strategic direction
Identify opportunities for new investments
Develop KOL networks and gather customer feedback through VOC and surveys
Allocate support and resources to leverage programs
Adapt Medical Education programs to customer needs and business priorities
Define communication channel strategies and desired communication outcomes

Requirements

What you’ll need

Bachelor’s degree required
6+ years of work experience required
MBA preferred
3+ years medical device or Medical Education experience preferred
Orthopaedic experience preferred
Excellent presentation and interpersonal communications skills
Ability to work in the Western region
40% travel

Benefits

Comp & perks

Remote work flexibility
40% travel opportunity