Customer Experience Associate

Stryker

. Gain broad exposure across the IVS division while supporting initiatives in medical education, consultant engagement, and professional society partnerships .

Posted 9/17/2026full-timePortage • Michigan • United StatesJuniorMid-Level💰 $59,900 - $83,300 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating medical education programs and managing consultant relationships while effectively collaborating with cross-functional teams. Proficient in developing educational content and evaluating program effectiveness to enhance customer experience in the healthcare industry.

Highest-signal resume keywords

Medical Education CoordinationConsultant Relationship ManagementCross-Functional CollaborationPerformance Metrics EvaluationMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program CoordinationContent DevelopmentLogistics ManagementPerformance TrackingCustomer Feedback Analysis

Soft Skills

Relationship BuildingAdaptabilityCommunication

Tools & Technologies

SharePointDashboards

Industry Keywords

Medical DeviceHealthcareTrade ShowsWorkshopsSymposiums

About the role

Key responsibilities & impact

Gain broad exposure across the IVS division while supporting initiatives in medical education, consultant engagement, and professional society partnerships
Coordinate educational programs and manage consultant relationships and contracting activities
Support industry events including trade shows, workshops, cadaver labs, and symposiums
Collaborate with marketing, sales, compliance, legal, and R&D teams to deliver a seamless customer experience
Build and maintain relationships across sales, marketing, Medical Education, Customer Experience, and other cross-functional stakeholders
Support product, procedural, and competitive landscape engagement objectives
Develop and enhance educational content and programs using HCP insights, customer feedback, and cross-functional collaboration
Coordinate Medical Education programs, including logistics, content delivery, trade show support, and exhibit management
Provide input on workstreams, adapt programs to customer needs, and drive program effectiveness
Define, track, and evaluate key performance metrics
Support the consultant network by maintaining relationships, SharePoint sites, dashboards, invoices, applications, and consultant profile information

Requirements

What you’ll need

Bachelor’s degree required
Medical device or healthcare industry experience preferred
Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint) preferred
Ability to travel 30%

Benefits

Comp & perks

Hybrid or onsite work flexibility
30% travel opportunity