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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on sales support, effective communication, and accurate record-keeping. Proficient in managing inquiries and collaborating with internal departments to enhance service levels and maintain customer satisfaction.
Highest-signal resume keywords
Customer ServiceSales SupportERP SystemsCRM SystemsTyping Speed
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Record KeepingInvoice Dispute ResolutionProduct Charge DeterminationQuality Initiatives ImplementationInventory Management
Soft Skills
Professional CommunicationCustomer InteractionFeedback Provision
Tools & Technologies
ERP SystemsCRM SystemsSAP Systems
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareHospital PurchasingSales PromotionsCustomer Support Methodology
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Provide customer services relating to sales, sales promotions, installations and communications
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond promptly, accurately, courteously and professionally to internal and external customers
- Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
- Support the Sales Department by answering questions received by telephone, email and fax
- Research responses with Sales
- Keep records of customer interactions and transactions, including inquiries, complaints, comments and actions taken
- Determine charges for product requests and usage
- Collaborate with Accounts Receivable on invoice disputes and discrepancies
- Maintain customer pricing in systems of record, including entering contracts
- Implement and support Quality initiatives throughout the Customer Service workflow
- Maintain accurate inventory records in the ERP system through proper billing and replenishment processes
- Provide support beyond standard hours when call volume or workload requires additional time
Requirements
What you’ll need- High School Diploma or GED
- Two (2) years’ relevant work experience
- Minimum 50 WPM typing speed
- Ideal candidate resides within 1 hour of Wood Dale, IL location
- Preferred: Experience as account representative; ERP, CRM, SAP systems
- Preferred: Hospital or medical field experience; hospital purchasing
Benefits
Comp & perks- Hybrid work flexibility
- Overtime based on business needs