Product Support Specialist

Stryker

. Provide clinical product support and on-site guidance during surgical procedures .

Posted 10/12/2026full-timeExeter • United KingdomJuniorMid-Level💰 £40,500 - £67,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical product support and training for surgical procedures, with a strong focus on the MAKO System and associated technologies. Proficient in customer service, problem-solving, and maintaining inventory management in a healthcare environment.

Highest-signal resume keywords

Clinical Product SupportMAKO System TrainingCustomer Service PrinciplesInventory ManagementSales and Technical Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Robotic Arm ApplicationsPre-operative CT ScansImplant PlanningSales Order ProcessingMetrics Reporting

Soft Skills

Interpersonal CommunicationProblem SolvingDetail Orientation

Tools & Technologies

ERP SystemsMicrosoft AccessMicrosoft ExcelMicrosoft Word

Industry Keywords

Healthcare IndustryMedical DevicesSurgical ProceduresCustomer EducationAccount Management

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide clinical product support and on-site guidance during surgical procedures
Provide training, ongoing in-services and customer education to assigned accounts
Train surgeons, physicians, hospital personnel, operating room staff, radiology and central sterile processing on the MAKO System, accessories, disposables and implants
Provide clinical and technical support for robotic arm applications, associated equipment and instruments
Use proprietary software to prepare pre-operative CT scans and assist with implant planning, sizing and positioning
Provide case reviews, service reports, metrics and recommendations to management, supervisors and regulatory teams
Maintain local MAKO consigned equipment, instrument, implant and disposable inventories; process sales orders and provide forecast input
Support company demonstrations and customer visits
Submit accurate complaint reports under the quality system
Resolve customer product problems promptly
Provide case coverage at unassigned accounts, including manual and revision cases
Support sales plans, account growth and increased MAKO system utilization
Sell clinical product benefits and build relationships with surgeons and operating room staff
Collaborate with Sales Representatives, Marketing and cross-functional teams
Obtain purchase orders and track consigned product inventories
Support account management of key centres

Requirements

What you’ll need

High School diploma
Prefer Bachelor’s Degree in business or a related technical field of study
Demonstrated ability to apply office technology, including ERP systems and Microsoft Access, Excel and Word
Prefer 2+ years’ experience in a sales and/or technical environment, preferably in the medical, pharmaceutical or healthcare industry
Demonstrated knowledge of customer service principles and processes
Demonstrated knowledge of business administrative and clerical procedures and systems, including word processing, file management and record maintenance
Demonstrated problem solving and interpersonal communication skills
Demonstrated ability to analyze and comprehend written specifications and assist customers with product selections complying with those specifications
Demonstrated detail orientation
Primarily covering hospitals around the Exeter, Torbay and Plymouth area
Travel Percentage: 80%

Benefits

Comp & perks

Base salary of £40,500 - £67,600 GBP annual
Incentive compensation (such as bonus and/or commissions where applicable)
Stryker’s comprehensive benefits package