Repair Service Representative

Stryker

. Serve as a primary contact for customers, Sales Representatives, and field personnel regarding repair inquiries, product information, pricing, and service options .

Posted 10/9/2026full-timeRemote • Nevada • United StatesJuniorMid-Level💰 $22 - $38 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively managing inquiries and providing timely support. Proficient in data analysis and documentation management, with experience in coordinating repair processes and collaborating with cross-functional teams.

Highest-signal resume keywords

Customer ServiceData AnalysisRepair Order ManagementMS Excel ProficiencySalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisRepair Order ManagementDocumentation ManagementCustomer CommunicationRepair Estimate Preparation

Soft Skills

ProfessionalismCustomer-Focused SupportCollaborationProblem-Solving

Tools & Technologies

MS ExcelMS WordMS AccessMS OutlookOracleSAPSalesforceERP Systems

Industry Keywords

Repair InquiriesService OptionsCross-Functional TeamsComplaint TrackingCustomer Approval

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Serve as a primary contact for customers, Sales Representatives, and field personnel regarding repair inquiries, product information, pricing, and service options
Manage phone and email inquiries while providing timely, professional, customer-focused support
Prepare and communicate repair estimates and obtain customer approval or rejection
Coordinate next steps for repair or return orders
Manage repair order intake and approvals for assigned regions while maintaining accurate documentation
Educate customers on ProCare service programs and available service options
Partner with cross-functional teams to prioritize and resolve urgent repair needs
Escalate issues to leadership when appropriate
Communicate repair policies, procedures, and expectations
Enter complaint information accurately and promptly for tracking and visibility

Requirements

What you’ll need

High School Diploma or equivalent
2+ years of relevant experience
Preference for candidates in the Pacific or Mountain Time Zone
Proficiency in MS Excel, Word, Access, Outlook, Oracle, SAP, Salesforce, and ERP systems
Experience with data analysis tools, including queries and pivot tables
Ability to travel 10%

Benefits

Comp & perks

Remote work flexibility
Monday–Friday schedule, 8:30 AM–5:00 PM PT
Equal opportunity employment
Pay transparency and pay discussion protections