Robotics Customer Service Representative

Stryker

. Handle incoming customer and field service calls and robotic part requests .

Posted 10/23/2026full-timeFort Lauderdale • Florida • United StatesJuniorMid-Level💰 $21 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics support, order entry, and inventory management within the robotic systems domain. Proven ability to coordinate cross-departmental efforts and manage customer service interactions effectively.

Highest-signal resume keywords

Logistics SupportOrder EntryInventory ManagementAnalytical SkillsLeadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order EntryRobotic-Part Sales OrdersQA Complaint ProcessingRMA ProceduresSystem Field UpgradesCAPAsECNsInventory MovementExpandable SystemMultitasking

Soft Skills

LeadershipProblem-SolvingService OrientationOrganizationAttention to Detail

Tools & Technologies

MillstoneKenco Distribution Centers

Industry Keywords

Robotic SystemsCapital SalesField ServiceDomestic and International LogisticsSales Coordination

About the role

Key responsibilities & impact

Handle incoming customer and field service calls and robotic part requests
Complete order entry and facilitate shipments and required returns
Provide logistics support to sales and field personnel for capital sales and transfers to domestic and international sites
Enter robotic-part sales orders for external customers, Stryker Sales, Stryker Affiliates, Field Service Engineers, and internal requests into the Expandable System
Maintain knowledge of robotic-system software versions to ensure accurate part ordering
Coordinate with Planning, Materials and Distribution to ensure timely instrument shipment
Process QA complaints, create RMAs, execute RMA procedures, follow up on returns, and process replacement parts
Manage system field upgrades through CAPAs and ECNs, including sales orders, work orders/cases, and tracking spreadsheets
Manage logistics of capital sales equipment and movement of capital inventory
Manage inventory movement through Millstone and Kenco distribution centers

Requirements

What you’ll need

High school diploma or equivalent
2+ years of relevant experience
Demonstrated leadership with the ability to delegate tasks, coordinate across departments, and guide peers effectively
Strong analytical, problem-solving, and independent decision-making skills
High level of execution and service orientation
Exceptional organization, attention to detail, and multitasking ability
Effective prioritization and follow-through
Ability to travel 10%

Benefits

Comp & perks

Hybrid or onsite work flexibility
Monday–Friday, 8am–5pm ET schedule
Equal opportunity employment
Pay transparency protections