Sales Support Specialist

Stryker

. Manage the end-to-end administrative order-to-cash process, reviewing hospital purchase orders and pre-orders against approved quotations and contracts before submitting complete orders to Customer Service .

Posted 10/23/2026full-timeIstanbul • TurkeyJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the order-to-cash process, including customer quotations, order tracking, and compliance with medical device regulations. Proficient in utilizing advanced Excel functions and ERP systems to streamline operations and enhance customer service.

Highest-signal resume keywords

Order-To-Cash Process ManagementAdvanced Microsoft Excel SkillsEnterprise Resource Planning (ERP) SystemsMedical Device Registration KnowledgeFluent in Turkish and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Quotations PreparationOrder TrackingProduct Returns ProcessingCredit Limit Requests PreparationInvoice VerificationData AnalysisForecastingCompliance ManagementHospital Acceptance ProceduresPublic Tender Documentation

Soft Skills

Strong Communication SkillsProblem-SolvingProcess ImprovementCollaborationCustomer Service Orientation

Tools & Technologies

Microsoft Power BIMFG/PROEnterprise Resource Planning Systems

Industry Keywords

Healthcare SectorPublic Hospital Procurement ProcessesMedical Device Sales RegulationsStryker's Code of ConductCompliance Program

About the role

Key responsibilities & impact

Manage the end-to-end administrative order-to-cash process, reviewing hospital purchase orders and pre-orders against approved quotations and contracts before submitting complete orders to Customer Service
Prepare accurate customer quotations using approved price lists and contract pricing, completing required product codes, medical device registration information and product descriptions
Route pricing exceptions for appropriate approval
Maintain order and customer records and verify account and product availability information
Track orders through shipment and invoicing and proactively escalate delays or blockers
Coordinate new customer account creation and master data updates for hospitals, regions and distributors
Prepare credit limit requests with Finance through completion
Process free-of-charge requests, product returns and exchanges, including required forms and approvals
Track credit notes and invoice cancellations through closure
Coordinate deliveries with Sales, Customer Service and Operations
Verify invoice and delivery documentation and support hospital acceptance requirements and local visits where no clinical support is required
Coordinate contract-required hospital follow-ups and product training with Sales and Clinical teams
Route customer complaints or product malfunction reports to Quality and Technical Service
Support forecasting and monthly order, return and free-of-charge reporting
Lead weekly coordination on open items and blockers
Simplify processes, eliminate duplicate steps and standardize templates
Work in line with Stryker’s Code of Conduct and Compliance Program and raise critical compliance issues immediately

Requirements

What you’ll need

University degree in Business Administration, Economics, Industrial Engineering, Health Management or a similar field
Minimum 2 years of experience in sales operations, customer service or commercial administration
Advanced Microsoft Excel skills, including lookup functions and pivot tables
Working knowledge of Microsoft Power BI and enterprise resource planning order processes
Fluent in Turkish, with strong written and verbal communication skills in English
Experience in the medical device or healthcare sector (preferred)
Knowledge of public hospital procurement processes in Türkiye, including medical device registration, public tender documentation and hospital acceptance procedures (preferred)
Experience with MFG/PRO or a comparable enterprise resource planning system (preferred)
Compliance with Stryker’s Code of Conduct and Compliance Program
Required documents under Turkish medical device sales and promotion regulations for hospital-facing activity

Benefits

Comp & perks

Full-time employment
Onsite work arrangement
No travel required (Travel Percentage: None)