Senior Business Analyst, Service Now HRSD

Stryker

. Support the design, configuration, optimization, and ongoing operation of the ServiceNow HR Service Delivery (HRSD) platform .

Posted 11/2/2026full-timeRemote • United StatesSenior💰 $69,500 - $144,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in configuring and optimizing the ServiceNow HR Service Delivery platform, translating business requirements into functional specifications, and driving continuous improvement in HR processes. Proficient in analytics, reporting, and ensuring compliance with data privacy and security standards.

Highest-signal resume keywords

ServiceNow HRSD ConfigurationBusiness AnalysisKnowledge ManagementAgile Delivery MethodologiesServiceNow Certified System Administrator

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow HRSDBusiness Process MappingCase ManagementReporting and AnalyticsUser Acceptance TestingFunctional Requirements TranslationContinuous ImprovementWorkflow ConfigurationData Privacy ComplianceAI-Enabled HR Solutions

Soft Skills

CollaborationCommunicationProblem-SolvingStakeholder EngagementChange Enablement

Tools & Technologies

ServiceNowWorkdayUKGHR Technology PlatformsDashboards

Certifications & Qualifications

ServiceNow Certified System AdministratorServiceNow HRSD Implementation Specialist

Industry Keywords

HR Service DeliveryEmployee ExperienceCompliance RequirementsAudit ReadinessKnowledge Management Strategies

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Support the design, configuration, optimization, and ongoing operation of the ServiceNow HR Service Delivery (HRSD) platform
Partner with HR process owners, technology teams, HR Operations, Compliance, and business stakeholders to deliver scalable, efficient, and user-centered HR solutions
Translate business requirements into platform configurations
Support case management and knowledge management capabilities
Perform testing and quality assurance activities
Develop reporting and analytics
Drive continuous improvement across the employee experience
Document requirements, validate outputs, and identify opportunities for approved AI-enabled HR use cases
Gather requirements and translate business needs into functional requirements, user stories, and success criteria
Lead discovery and process design activities to simplify and standardize HR processes
Serve as the functional liaison between HR stakeholders and technical teams
Support backlog prioritization, release planning, and delivery of HR technology solutions
Configure and maintain ServiceNow HRSD capabilities, workflows, and employee experiences
Review configurations and maintain platform standards, documentation, data models, roles, and security requirements
Support knowledge management and employee self-service strategies, including content governance, search effectiveness, and migration of legacy content
Ensure solutions meet change control, data privacy, security, and compliance requirements while supporting audit readiness
Lead functional testing and coordinate User Acceptance Testing, defect resolution, and regression testing
Develop dashboards, track KPIs, and provide actionable insights to improve HR service delivery, adoption, and employee experience
Partner with technical teams on ServiceNow integrations with enterprise systems
Support change enablement, training, and continuous improvement

Requirements

What you’ll need

Bachelor’s degree
2+ years of professional experience in business analysis, HR technology or HR service delivery
1+ year of experience working with ServiceNow HRSD or a similar HR technology platform, such as Workday or UKG
1+ year of experience translating business needs into technical requirements, including requirements related to case management, knowledge management or service delivery
1+ year of experience with knowledge management, portal optimization or business process mapping
Preferred: ServiceNow Certified System Administrator (CSA) certification
Preferred: ServiceNow HRSD Implementation Specialist certification
Familiarity with AI or large language model concepts, responsible AI practices or testing AI-enabled employee experiences
Knowledge of Agile delivery methodologies

Benefits

Comp & perks

Remote work flexibility
10% travel percentage
Equal opportunity employment