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Stryker

Senior Technical Support Engineer

Stryker

. Ensure Stryker’s Vocera solutions are properly and effectively deployed .

Posted 9/18/2026full-timeFort Wayne • United StatesSenior💰 $69,500 - $110,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer technical support within hosted application environments, with strong knowledge of Red Hat Enterprise Linux, server virtualization, and relational database systems. Capable of effectively managing customer issues, collaborating across teams, and advocating for product supportability.

Highest-signal resume keywords
Customer Technical SupportRed Hat Enterprise Linux (RHEL)Server Virtualization (VMWare, Microsoft Hyper-V)SQL ScriptingSSL/TLS Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
System AdministrationCommand LinePowerShellPerformance MonitorPublic Key Infrastructure (PKI)Authentication Protocols (LDAP, 802.1x)Relational Database SystemsIssue ResolutionDocumentation ManagementData Gathering Tools
Soft Skills
Customer ServiceCollaborationProblem SolvingCommunicationExpectation Management
Industry Keywords
Hosted Application EnvironmentTechnical Support RoleProduct SupportabilityCustomer AdvocacyIssue Escalation

Tech Stack

Tools & technologies
LinuxSQLVMware

About the role

Key responsibilities & impact
  • Ensure Stryker’s Vocera solutions are properly and effectively deployed
  • Investigate issues, research solutions, create win-win outcomes, and deliver customer service via telephone, e-mail, and web
  • Document and manage customer issues and requests while managing customer expectations
  • Monitor and respond to customer inquiries and coordinate timely status updates and issue resolution
  • Collaborate within the company, escalate issues, and engage others to solve complex problems
  • Review product documentation prior to new releases
  • Report product defects and enhancement requests
  • Identify and advocate product supportability requirements
  • Partner with customers to design, scope, and implement design requests

Requirements

What you’ll need
  • BA in Computer Science or related field, or 6+ years additional work experience
  • Minimum 2 years experience in a customer technical support role working in a hosted application environment
  • Red Hat Enterprise Linux (RHEL) system administration knowledge preferred
  • Experience with command line, PowerShell, performance monitor or other data gathering tools preferred
  • Previous system administration and support knowledge of server virtualization hypervisors such as VMWare or Microsoft Hyper-V
  • Experience with SSL/TLS certifications, Public Key Infrastructure (PKI), and authentication protocols such as LDAP and 802.1x
  • Understanding of relational database systems and SQL scripting
  • Ability to work hours varying from 6am-6pm EST, with rare late-shift and on-call work as needed

Benefits

Comp & perks
  • Hybrid work flexibility: onsite in Fort Wayne, Indiana Tuesdays, Wednesdays and Thursdays; work from home Mondays and Fridays
  • Travel percentage: 10%