Customer Success Manager

Submittable

. Serve as the primary point of contact for an assigned group of Submittable clients .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B SaaS sales and customer success, with a strong ability to build trusted advisor partnerships and develop tailored Success Plans. Proficient in using Salesforce for client management and adept at identifying expansion opportunities within existing accounts.

Highest-signal resume keywords

B2B SaaS Sales ExperienceCustomer Success ManagementSalesforce ProficiencyClient Relationship BuildingStrategic Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ManagementSales Strategy DevelopmentAccount ManagementTechnical Product ExplanationRecord Keeping

Soft Skills

Clear CommunicationOrganizational SkillsAdaptabilityProblem SolvingCollaboration

Tools & Technologies

Salesforce

Industry Keywords

B2BSaaSCustomer SuccessAccount ExpansionProcurement Processes

About the role

Key responsibilities & impact

Serve as the primary point of contact for an assigned group of Submittable clients
Build trusted advisor partnerships aligning Submittable’s value with client business goals
Build tailored Success Plans with clear goals and milestones
Identify barriers to program growth and recommend strategies based on client research and industry knowledge
Schedule and conduct Business Reviews to track Success Plan progress
Identify opportunities for Account Executives to expand Submittable’s footprint through new features, services, and instances
Partner with Account Executives, Technical Support, and other Submittable teams to resolve client needs and identify expansion opportunities
Recommend improvements to Submittable’s business, products, and client approach based on client feedback
Keep accurate, up-to-date client records in Salesforce
Build long-term business relationships by following through on commitments and responding promptly to client needs

Requirements

What you’ll need

3+ years of experience in B2B SaaS sales, customer success, or account management
Experience recognizing sales and expansion opportunities within existing client accounts
Learns new software quickly and explains technical product functionality clearly to clients
Communicates clearly in writing and in conversation with client stakeholders at all levels
Organizes work across multiple accounts and competing priorities, meeting deadlines in a fast-paced, collaborative team environment
Adjusts plans and approach as client needs and priorities change
Keeps detailed, accurate records of client activity and commitments
Experience using a CRM to manage client records; Salesforce experience preferred
Experience supporting clients through complex procurement processes, such as those at government agencies or universities, preferred
Eligible to work in the United States
Must not require scholastic or employment visa sponsorship
Applicants must not reside in Alaska, Delaware, Hawaii, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, Washington, West Virginia, or Wyoming

Benefits

Comp & perks

Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
401(k) plan with employer match starting day one
Equity stock options to share in our success
Flexible hours, remote work options, and generous vacation and sick leave
Paid parental leave for mothers, fathers, and adoptive parents
Professional development stipends to support your career growth
Opportunities to participate in community outreach and volunteer programs
Monthly company-sponsored happy hours and gatherings to connect and unwind