SugarShot

Engineer

• Lead technical discovery, assess current environments, define requirements, and design client solutions
• Build and implement projects across Microsoft 365, Entra ID, Intune, Windows, Azure, macOS, Apple device management, and related identity, collaboration, and endpoint platforms
• Execute migrations, deployments, integrations, configuration changes, and modernization projects
• Create clear project plans, validation procedures, rollback considerations, and client communications
• Design and implement AI-assisted workflows and automations for business or service-delivery problems
• Evaluate tools, connect systems and data, build prototypes, and take successful solutions into production
• Use scripting, APIs, and workflow tools to automate provisioning, onboarding and offboarding, device management, reporting, ticket workflows, and other repeatable processes
• Apply access controls, data handling, human review, logging, and testing to AI and automation solutions
• Troubleshoot complex issues across Microsoft and Mac environments
• Collaborate with project managers, service delivery, security, and client stakeholders to resolve dependencies
• Produce technical documentation, implementation records, training, and handoffs
• Recommend improvements and standardize reusable designs and automations across clients

IT Project Engineer