Sugarwish

Sales

• Check client and Gift Concierge orders on the fulfillment floor and provide same-day updates
• Review client-uploaded logos and digital assets before production
• Proof branded items against the correct account and spot-check fulfillment-floor orders
• Assist Gift Concierges with client communications, follow-ups, questions, campaign replies, calls, and coverage
• Coordinate with the Happiness Squad on white-glove customer needs
• Troubleshoot order issues end to end and provide developers or Billing with relevant order details
• Investigate root causes, identify affected orders, and recommend process changes
• Communicate the impact and coverage of fixes or automations to the team
• Notify affected clients and recipients proactively about production or shipping delays
• Build and manage Reply.io sequences and maintain outreach lists and fields
• Prepare proposals, recipient lists, branding handoffs, reorders, quotes, and order confirmations
• Verify pricing, discounts, quantities, send dates, and shipping details before production
• Maintain account, contact, activity, and next-step data in the CRM
• Produce a weekly view of orders and open issues
• Coordinate with the Business Operations Manager on fixes, credits, and reorders
• Manage holiday deadlines, cutoff dates, and peak-season scheduling
• Represent Sugarwish in client conversations by email, phone, and video

Explore Sales Coordinator at Sugarwish. Review requirements and application details.