Corporate Account Support Specialist

Sugarwish

. Serve as the first point of contact for corporate clients via email, chat, and phone .

Posted 10/16/2026contractRemote • United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and account support, particularly for corporate clients, with strong communication skills and the ability to manage complex issues effectively. Proficient in using help desk tools and maintaining accurate records while ensuring timely responses and client satisfaction.

Highest-signal resume keywords

Customer Service ExperienceClient Problem OwnershipHelp Desk Ticketing ToolsStrong Communication SkillsGoogle Workspace Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order VerificationIssue ResolutionError IdentificationAccount ManagementOrder Fulfillment

Soft Skills

Good JudgmentDependable ResponsesAdaptabilityAttention to Detail

Tools & Technologies

ZendeskSalesforce Service CloudFreshdeskGorgiasGoogle Sheets

Industry Keywords

Corporate GiftingEcommercePromotional ProductsClient Relations

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the first point of contact for corporate clients via email, chat, and phone
Help clients place orders and verify order details
Resolve complex corporate issues escalated from the Happiness Squad
Track related orders and submit glitch tickets when needed
Keep clients and sales representatives updated on order issues
Join Zoom calls with corporate clients to resolve issues
Maintain clear account notes and update CRM records
Partner with Sales to retain corporate clients and escalate high-value issues to the Customer Service Manager
Report recurring failures with specific details
Manage holiday shipping deadlines, cutoff dates, and peak-season surges
Coordinate with Billing, Production, and Shipping via Slack
Partner with the Gift Concierge on fulfillment delays and client notifications
Own the white-glove escalation path for corporate order issues
Prioritize immediate support for Gift Concierges

Requirements

What you’ll need

2 or more years in customer service or account support, ideally serving business or corporate clients
Experience owning a client problem end to end
Fast, dependable responses across email, chat, phone, and internal messages
Strong written and verbal communication
Comfortable joining occasional client Zoom calls during business hours
Good judgment about when to resolve issues independently and when to escalate
Ability to learn new software quickly and work across several systems
Ability to identify errors in large recipient lists
Reliable, distraction-free home workspace and full availability during scheduled shifts
Ability to commit through the end of the season, including possible evenings and weekends in December
Bachelor's degree preferred or equivalent professional experience
Familiarity with help desk ticketing tools such as Zendesk, Salesforce Service Cloud, Freshdesk, or Gorgias
Comfortable using AI tools such as Claude Cowork
Working knowledge of Google Workspace, especially Sheets
Familiarity with corporate gifting, ecommerce, promotional products, or order fulfillment is a strong plus

Benefits

Comp & perks

Seasonal employment through the end of the season
Remote work
Schedule flexibility during peak season
Opportunity to use AI tools and customer support technologies