Senior Solutions Engineer

Suger

. Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI-powered automation .

Posted 9/17/2026full-timeVancouver • CanadaSenior💰 CA$120,000 - CA$160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in API integration, technical documentation, and customer onboarding while effectively communicating complex technical concepts to diverse audiences. Proficient in troubleshooting and debugging backend systems, with a strong focus on AI-enabled solutions and collaboration with engineering teams.

Highest-signal resume keywords

API IntegrationTechnical DocumentationJavaScript ProgrammingPython ProgrammingAI-Enabled Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

API TroubleshootingBackend System DebuggingCloud-Based ApplicationsCode WritingTechnical Discovery

Soft Skills

Strong Communication SkillsCustomer CollaborationProblem-Solving

Tools & Technologies

Automation PlatformsSaaS BillingWorkflow Automation Systems

Industry Keywords

Solutions EngineerSolutions ArchitectTechnical Customer-Facing RoleEnterprise Engineering Teams

Tech Stack

Tools & technologies

CloudJavaScriptPythonGo

About the role

Key responsibilities & impact

Work directly with customers to understand technical requirements and map workflows to Suger’s APIs, integrations, and AI-powered automation
Lead technical discovery, demos, walkthroughs, and AI-enabled proof-of-concepts
Guide customers through onboarding, implementation, and go-live
Troubleshoot API issues, investigate logs, validate configurations, and support escalations
Collaborate with Engineering to reproduce issues, debug complex systems, and ensure clear technical handoffs
Partner with Product and Customer Success to surface customer needs and influence the roadmap
Create and maintain technical documentation, playbooks, and sample code
Translate complex technical and AI-related concepts for technical and non-technical audiences
Support Sales with technical alignment throughout the deal cycle

Requirements

What you’ll need

4+ years in either a Software Engineer (solutions-focused), Solutions Engineer, Solutions Architect, or similar technical customer-facing role
Ability to read and write code (JavaScript, Python, Go preferred, or similar)
Experience debugging backend systems, APIs, or cloud-based applications
Strong communication skills with professional English proficiency
Ability to explain technical problems and solutions clearly and pragmatically
Comfort working directly with enterprise engineering teams and business stakeholders
Experience supporting both pre-sales and post-sales technical activities
Interest in or experience with AI-enabled systems, such as automation platforms, AI agents, or LLM-backed services
Bonus: exposure to cloud marketplaces, SaaS billing, metering, revenue platforms, or workflow automation systems

Benefits

Comp & perks

Competitive compensation and equity plan
Full healthcare benefits - extended health care, dental, vision, and life insurance
Monthly office stipends for lunch and commute-related benefits
Autonomy to shape how customers adopt Suger’s platform and AI-powered workflows
Fast-moving, flat org structure with direct customer impact