Junior Claims Analyst

Suhai Seguradora

. Analyze and handle complaints received through various service channels, seeking effective solutions and ensuring customer satisfaction .

Posted 10/28/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and claims analysis, with a strong ability to analyze information, identify operational failures, and implement effective solutions. Proficient in using complaint management tools and ensuring compliance with service level agreements.

Highest-signal resume keywords

Customer Service ExperienceClaims AnalysisComplaint Management ToolsMicrosoft ExcelInsurance Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceClaims AnalysisProblem SolvingInformation AnalysisOperational Improvement

Soft Skills

Proactive MindsetCollaborative ProfileStrong Sense of Responsibility

Tools & Technologies

SalesforceJiraCustomer Service Systems

Industry Keywords

Service Level AgreementsOmbudsman’s OfficeSecond-Level SupportQuality Teams

About the role

Key responsibilities & impact

Analyze and handle complaints received through various service channels, seeking effective solutions and ensuring customer satisfaction
Review the history of requests, identifying the reasons for complaints and the actions required for resolution
Liaise with internal teams and partners to clarify information, monitor requests, and resolve cases
Monitor service deadlines, ensuring compliance with established SLAs
Prepare clear, objective, and well-supported responses, ensuring the quality of information provided to customers
Identify operational failures, improvement opportunities, and recurring causes of complaints
Record and update information in internal systems, ensuring traceability of case handling

Requirements

What you’ll need

Currently pursuing or have a degree in Business Administration, Process Management, Law, or related fields
Experience in customer service and claims analysis
Basic knowledge of Microsoft Office, particularly Excel
Ability to analyze and interpret information to identify and resolve problems
Proactive and collaborative profile, with a strong sense of responsibility and a problem-solving mindset
Comfortable using customer service systems and tools
Experience in Customer Service (SAC), Ombudsman’s Office, second-level support (L2), or quality teams (preferred)
Experience in the insurance industry (preferred)
Knowledge of complaint and ticket management tools such as Salesforce, Jira, or similar systems (preferred)

Benefits

Comp & perks

Flexible Benefits, with points allocated according to role level and annual benefit selection
Meal and Food Allowance
Health and Dental Insurance
Life Insurance
Mobility benefits: parking, fuel, and transportation
Telemedicine Support Service
Travel Benefit, redeemable annually for airfare or accommodations
Hybrid Work Arrangement
13th-Month Christmas Food Basket
TotalPass
Profit-Sharing Bonus
Payroll-Deducted Loan
Salary Advance
Childcare and Babysitting Allowance
13th-month salary advance available in any month of the year
Discount on Suhai Insurance
Early purchase access and 15% discount on tickets for shows at Suhai Music Hall
Birthday Month Day Off
Extended Maternity and Paternity Leave
Education Incentive Program
Wellness and Health Campaigns
Benefits Club with exclusive discounts and advantages
Casual Dress Code
GPTW-certified company for 10 consecutive years