Suhai Seguradora

Claims Specialist

• Oversee the parts supply process for motorcycles involved in claims
• Obtain quotes and conduct operational negotiations with motorcycle parts suppliers
• Monitor delivery deadlines and address deviations
• Track operational metrics, including average handling time (AHT), parts delivery SLA, and average claim cost
• Analyze motorcycle repair estimates and support technical claims assessment
• Liaise with the claims assessment, customer service, and logistics teams
• Contribute process improvement suggestions for the department
• Support audits and quality controls across the approved repair shop network
• Manage, develop, and optimize the network of accredited service providers
• Negotiate contracts, rate tables, and labor costs
• Analyze the performance of affiliated and non-affiliated repair shop networks
• Expand and qualify the network in strategic regions
• Monitor key performance indicators (KPIs)
• Resolve conflicts and provide technical support to the claims and customer service teams
• Conduct audits and technical site visits
• Implement process improvements and standardization

Senior Claims Analyst – Repair Shop Network and Parts Supply

Consultant

• Lead the development of Suhai Consortium Products as a new line of business, serving as the focal point between Suhai’s sales network and the partner administrator
• Develop and execute the commercial strategy for Suhai Consortium Products, aligned with the Partnership Channel’s goals
• Create and implement activation models for brokers and the distribution channel
• Support Suhai’s commercial team in product offerings, negotiations, and relevant opportunities
• Structure campaigns, incentive initiatives, training programs, and engagement events
• Track targets, pipeline, conversion, retention, production, and productivity by broker, region, and channel
• Serve as Suhai’s technical reference for consortium products, including group rules, award procedures, bids, administration fees, reserve funds, quotas, and Central Bank of Brazil regulations
• Review product features and propose adjustments to terms, credit amounts, fees, and conditions
• Propose changes to the business model and channel compensation structure based on profitability and benchmarking
• Create sales materials, sales scripts, simulators, and objection-handling responses
• Lead the implementation and development project for Suhai Consortium Products, with a work plan, milestones, owners, and deadlines
• Design partnership workflows, processes, management models, and governance routines
• Ensure the administrator fulfills its commitments regarding support, training, quality, and deadlines
• Identify and communicate contractual, operational, or reputational risks associated with the partnership
• Structure consortium control reports and information management processes
• Ensure high-quality service for brokers and customers by monitoring SLAs, complaints, ombudsman cases, and NPS
• Ensure regulatory compliance and fraud prevention
• Monitor the market, competitors, compensation practices, and industry indicators in the consortium sector
• Identify growth opportunities, new products, and solutions for the distribution network
• Assess the expansion of consortium products to other channels and partnerships
• Build the business case for expanding the line of business

Senior Claims Analyst – Repair Shop Network and Parts Supply

Commercial Consultant III – Consortium Products