AVP, Payment Application Support

Sumitomo Mitsui Banking Corporation – SMBC Group

. Assist the Section Head in developing tactical and strategic applications, services, and programs supporting business-unit goals .

Posted 10/14/2026full-timeNew Delhi • IndiaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Payment System Operations, Application Management, and Patch Management, with a strong ability to analyze business processes and implement strategic improvements. Proficient in developing reporting tools and collaborating with cross-functional teams to enhance operational efficiency.

Highest-signal resume keywords

Payment System OperationsApplication ManagementPatch ManagementWindows OS ExperienceSQL Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisFunctional Specification DevelopmentUser Acceptance Testing (UAT)Workflow DocumentationCost Savings ImplementationProcess DevelopmentProject ReportingBudget ManagementContract ManagementIT Objectives Understanding

Soft Skills

CollaborationInfluencing Without AuthorityIndependent WorkCommunicationProblem Solving

Tools & Technologies

Virtualized EnvironmentsReporting ToolsMS WindowsITIL Framework

Certifications & Qualifications

B.E. Technology/Computer SciencesITIL CertificationMCSE Server Certification

Industry Keywords

Business Unit GoalsOperational ImpactsService StandardsBest PracticesTechnical Application Requirements

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Assist the Section Head in developing tactical and strategic applications, services, and programs supporting business-unit goals
Work with business partners to identify opportunities to use information and technology to improve business processes
Consult with departments and offshore teams to determine business, functional, and technical application requirements
Review, analyze, and document business systems and user needs, including workflows, program functions, and development or modification steps
Coordinate development of approved business and functional specifications
Review use cases and technical documents with IT project staff
Collaborate with users to ensure test scripts are built and assist with user acceptance testing (UAT)
Analyze business activities and trends against service standards and best practices
Present findings and work with the Section Head and other personnel to implement strategic and tactical improvements
Develop reporting tools and prepare project status and routine operational reports
Assess and address operational impacts, workflow, training, and related project issues

Requirements

What you’ll need

B.E. Technology/Computer Sciences or equivalent
ITIL training/certification preferred
Any MS Windows certification (MCSE Server) preferred
10+ years of IT experience
Proven experience in Payment System operations, Application management, and patch management
Prior experience managing the entire lifecycle of budgets and contracts
Ability to deliver cost savings through innovative interventions
Prior experience interfacing and working with senior management
Proven track record in process and procedure development and execution
High level of Windows OS and SQL work experience
High level of experience with hardware/software platforms, including virtualised environments, solutions, and products
Ability to collaborate with extended teams within the branch, across the region, and with HO IT
Ability to work with minimal instruction and develop a wider understanding of IT objectives
Ability to work as an individual contributor and influence without authority across departmental boundaries