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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management, focusing on customer onboarding, relationship management, and lifecycle management. Proficient in CRM systems, particularly HubSpot, with strong communication skills in both German and English.
Highest-signal resume keywords
Customer OnboardingCustomer Relationship ManagementCRM Systems (HubSpot)Fluent GermanEntrepreneurial Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingCustomer Lifecycle ManagementTechnical Customer SupportCRM SystemsRenewals Management
Soft Skills
Entrepreneurial MindsetCommunication SkillsInspiring PeopleHands-On ApproachWillingness to Contribute
Tools & Technologies
HubSpot
Industry Keywords
Customer Success ManagementGo-To-Market StrategyPublic Administration
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Conduct customer onboarding
- Manage existing customer relationships
- Provide professional and technical customer support
- Manage the customer lifecycle, including renewals and cancellations
- Take ownership of specific areas within Customer Success Management
- Work directly with Fabian, the VP of Revenue
- Contribute to rebuilding the go-to-market team and repositioning the startup
Requirements
What you’ll need- Entrepreneurial mindset and willingness to take ownership
- Hands-on approach and willingness to test, measure, and improve (Build–Measure–Learn)
- Ability to inspire people about new solutions and communicate objectively and credibly in the sensitive public administration environment
- Experience with CRM systems, ideally HubSpot
- Fluent German
- Good English skills
- Willingness to make a strong contribution and believe in the mission
Benefits
Comp & perks- A steep learning curve and the opportunity to shape the company, both strategically and in terms of content
- A small, highly motivated team that supports one another
- Direct collaboration with the founding team, fast decision-making, and genuine impact
- Plenty of room for initiative, responsibility, and professional development
- Work on two products with clear benefits for a more digital, citizen-centric public administration