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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong entrepreneurial mindset with a hands-on approach to customer success management, focusing on customer onboarding, lifecycle management, and effective communication. Proficient in CRM systems, particularly HubSpot, and fluent in German with a solid command of English.
Highest-signal resume keywords
Customer Success ManagementCRM SystemsHubSpotFluent in GermanHands-On Approach
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer OnboardingCustomer Lifecycle ManagementFunctional Customer SupportTechnical Customer Support
Soft Skills
Entrepreneurial MindsetAbility to InspireObjective Communication
Industry Keywords
Go-To-Market StrategyRenewalsCancellations
Tech Stack
Tools & technologiesGo
About the role
Key responsibilities & impact- Collaborate with Fabian, the VP of Revenue
- Take ownership of assigned areas within Customer Success Management
- Conduct customer onboarding
- Support and manage existing customers
- Provide functional and technical customer support
- Manage the customer lifecycle, including renewals and cancellations
- Help shape the new go-to-market team and the next phase of growth
Requirements
What you’ll need- Entrepreneurial mindset and willingness to take ownership
- Hands-on approach; test, measure, and improve according to the “Build – Measure – Learn” principle
- Ability to inspire people about new solutions while communicating objectively and credibly
- Experience with CRM systems, ideally HubSpot
- Fluent in German and proficient in English
- Willingness to make a strong contribution
- Professional experience is not required; classification as a Junior or experienced Customer Success Manager will depend on experience and interview performance
Benefits
Comp & perks- A steep learning curve and the opportunity to shape the role yourself—both strategically and in terms of content
- A small, highly motivated team that supports one another
- An environment where you work directly with the founding team—with fast decision-making and a real impact
- Two products with clear benefits for a more digital, citizen-centric public administration
- Plenty of room for initiative, responsibility, and professional development