Senior Agency Operator, Port Agent

Summit Global Health

. Manage and coordinate vessel port calls as the primary point of contact from nomination to completion .

Posted 10/16/2026full-timeDartford • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing vessel port calls, coordinating with various stakeholders, and ensuring compliance with regulatory obligations. Proficient in operational and financial record maintenance while providing exceptional customer service in the maritime industry.

Highest-signal resume keywords

Vessel Port Call ManagementStakeholder ManagementOperational ReportingMicrosoft Office ProficiencyRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Port Disbursement AccountsCustoms FormalitiesBerth ArrangementsDocumentation ManagementOperational Record Maintenance

Soft Skills

Organisational SkillsTime ManagementAttention to DetailProblem-SolvingCommunication Skills

Industry Keywords

Maritime IndustryPort AuthoritiesVessel MastersCrew ChangesPilotageTowageHusbandry Requirements24/7 On-Call Support

About the role

Key responsibilities & impact

Manage and coordinate vessel port calls as the primary point of contact from nomination to completion
Liaise with port authorities, terminals, government agencies, suppliers and vessel crews
Coordinate pre-arrival, arrival and departure activities, including documentation, customs formalities, port services, berth arrangements and husbandry requirements
Prepare port disbursement accounts, request pre-funding and maintain operational and financial records
Provide timely updates and real-time operational reports to Principals and stakeholders
Arrange pilotage, towage, crew changes, surveys, inspections, bunkers, provisions, spares and waste disposal
Board vessels to complete formalities, meet Masters, exchange documentation and gather operational information
Ensure compliance with company procedures, customer requirements, KPIs and regulatory obligations
Provide 24/7 on-call support for appointed vessels within the port office jurisdiction

Requirements

What you’ll need

Strong organisational and time management skills with the ability to prioritise effectively in a fast-paced environment
Excellent communication and stakeholder management skills, including interaction with vessel Masters and international crews
Strong attention to detail and problem-solving ability
Proficient in Microsoft Office (Outlook, Excel and Word)
Self-motivated, adaptable and customer focused, with a hands-on approach and a desire to develop a career in the maritime industry
Ability to provide a 24 hours a day, 7 days a week on-call service on a rota basis
Willingness to travel regularly to all ports in the region
Ability to work out of usual office hours on a rota basis

Benefits

Comp & perks

Competitive salary including monthly inconvenience payment for out of hours work
Company car allowance
Value Award celebration events
Career development and progression opportunities, including travel to other Inchcape port locations across the UK
Financial support to complete ICS Shipping qualifications
Work with talented, committed, and supportive team mates