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Sumsub

Customer Service Representative

Sumsub

. Interact with users through verbal and written communication .

Posted 10/5/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills in German, Turkish, and English while ensuring the safeguarding of user data and adherence to legal regulations. Capable of navigating complex information and maintaining confidentiality in a customer service environment.

Highest-signal resume keywords
Conversational GermanConversational TurkishConversational EnglishAttention To DetailData Confidentiality

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills
Good Communication SkillsAbility To Navigate Information
Industry Keywords
Customer ServiceLegal RegulationsCompany StandardsData Security

About the role

Key responsibilities & impact
  • Interact with users through verbal and written communication
  • Guide users through all necessary steps
  • Handle inbound calls only
  • Safeguard user data and maintain confidentiality and security
  • Adhere to legal regulations and company standards
  • Keep knowledge and skills updated in line with industry and regulatory changes

Requirements

What you’ll need
  • Conversational German, Turkish and English are required
  • Good communication skills
  • Ability to navigate a large amount of information
  • Able to have days off during the week instead of the weekend
  • Previous customer service experience is advantageous but not required
  • Attention to detail and precision
  • Ability to safeguard confidential and secure data
  • Adherence to legal regulations and company standards

Benefits

Comp & perks
  • Personal development plans and support for learning and industry events
  • Dedicated financial bonuses for marriage and welcoming a new baby
  • Global, multicultural collaboration
  • People- and pet-friendly culture
  • Equal opportunity and inclusive workplace