Customer Success Manager

Sumsub

. Manage a portfolio of existing customers as their main point of contact .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within B2B SaaS environments, focusing on customer retention, renewals, and growth. Proficient in analyzing customer data to provide actionable insights and recommendations while effectively communicating product features and business value.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementCustomer Retention StrategiesData Analysis and InsightsAdvanced English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementUpselling and Cross-SellingTechnical Product KnowledgePerformance Data AnalysisBusiness Goal Alignment

Soft Skills

Organizational SkillsInitiative and Follow-ThroughRelationship Building

Industry Keywords

B2B SaaSFintechPaymentsCryptoKYCKYBAMLFraud Prevention

About the role

Key responsibilities & impact

Manage a portfolio of existing customers as their main point of contact
Understand customer business goals and build relationships with business and technical stakeholders
Hold regular customer meetings and quarterly business reviews
Discuss product usage, success metrics, future plans, and relationship-building next steps
Manage renewals and identify potential churn risks
Work with customers and internal teams to address churn risks
Identify and develop upsell and cross-sell opportunities
Explain relevant product features and guide customers through new functionality
Collaborate with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues and follow through on agreed actions
Share customer feedback internally to improve products and customer experience

Requirements

What you’ll need

Relevant experience in customer success, account management, business development, or a similar client-facing role in B2B SaaS, fintech, payments, or crypto
Experience involving ongoing customer relationships
Understanding of customer retention, renewals, and account growth
Ability to recognise relevant upsell and cross-sell opportunities
Ability to learn a technical product and explain its features and business value clearly
Ability to analyse customer usage and performance data and turn it into clear insights and recommendations
Strong organisational skills and ability to prioritise across multiple accounts
Ability to take initiative and follow through on commitments
Advanced English, with ability to lead customer calls, present findings, and communicate clearly in writing
Familiarity with KYC, KYB, AML, or fraud prevention would be a plus

Benefits

Comp & perks

Remote-first, trust-based culture with no mandatory office days or attendance trackers
Flexible working hours without a fixed 9-to-5 schedule
Birthday holiday
10 personal days each year
Seven sick days without paperwork
Extra time off for Christmas and New Year
Personal development plans and learning opportunities
Role-specific events covered, including conferences and forums
Financial bonuses for marriage and welcoming a new baby
Fully covered team offsite trips several times a year
Tools and hardware needed to perform the role
Equal opportunity and inclusive workplace