Education Specialist

Sumsub

. Help new hires through their first weeks and familiarize them with tools and workflows .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and delivering training programs, creating user-friendly materials, and onboarding new colleagues effectively. Proficient in utilizing LMS platforms and various support tools to enhance learning and knowledge sharing.

Highest-signal resume keywords

SQL Query WritingLMS Course DevelopmentKibana Log SearchZendesk ExperienceTechnical Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLLMS DevelopmentHTTP RequestsREST APIsJSON

Soft Skills

Audience EngagementOwnershipMultitaskingProactive Knowledge Gap Identification

Tools & Technologies

KibanaGrafana LokiZendeskIntercomConfluenceYouTrackClickUpMonday

Industry Keywords

B2B Customer SupportTechnical SupportOnboardingTraining SessionsKnowledge Base

Tech Stack

Tools & technologies

GrafanaSQL

About the role

Key responsibilities & impact

Help new hires through their first weeks and familiarize them with tools and workflows
Design and build full courses on the LMS platform
Create user-friendly training materials and Knowledge Base articles
Organize and run webinars, workshops, and training sessions
Design and deliver presentations for different audiences
Help the Customer Support Team onboard new colleagues and maintain shared knowledge

Requirements

What you’ll need

Ability to read and write basic SQL queries
Log search skills, such as Kibana and Grafana Loki
Comfortable leading online training sessions and engaging an audience
Ability to turn complex technical information into simple, easy-to-follow guides
Strong ownership and ability to work with minimal supervision
Ability to multitask and prioritize
Ability to identify knowledge gaps proactively
Proven track record of onboarding new colleagues and helping them reach their full potential
Experience in B2B Customer or Technical Support at L1, L2, or L3 level
Experience building courses in an LMS, particularly Cypher LMS, is a plus
Hands-on experience with Zendesk, Intercom, Confluence, YouTrack, or ClickUp/Monday is a plus
Basic understanding of HTTP requests and status codes, REST APIs, and JSON is a plus

Benefits

Comp & perks

Remote-first, trust-based culture
Work from the place that works best for you
No mandatory office days or attendance trackers
Offices or coworking spaces available in some locations
Flexible working hours; no fixed 9-to-5 schedule
Birthday holiday
10 personal days each year
Seven sick days without paperwork
Extra time off for Christmas and New Year
Role-specific learning opportunities and covered professional events
Financial bonuses for marriage and welcoming a new baby
Fully covered team offsites several times a year
Tools and hardware needed to perform the role
Equal opportunity, diverse and inclusive workplace