Junior Customer Success Manager

Sumsub

. Manage a portfolio of existing business customers as their main point of contact .

Posted 10/14/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and account management within B2B SaaS, focusing on customer retention, renewals, and account growth. Proficient in analyzing customer data to provide insights and recommendations while effectively communicating product features and business value.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementB2B SaaS ExperienceCustomer Retention StrategiesData Analysis and Insights

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementUpsell and Cross-Sell StrategiesTechnical Product KnowledgePerformance Data AnalysisBusiness Goal Alignment

Soft Skills

Strong Organisational SkillsInitiativeEffective CommunicationRelationship BuildingPrioritisation

Industry Keywords

KYCKYBAMLFraud PreventionFintechPaymentsCrypto

About the role

Key responsibilities & impact

Manage a portfolio of existing business customers as their main point of contact
Understand customer business goals and build relationships with business and technical stakeholders
Hold regular customer meetings and quarterly business reviews
Discuss product usage, success metrics, future plans, and relationship-building next steps
Manage renewals and identify potential churn risks
Work with customers and internal teams to address churn risks
Identify and develop upsell and cross-sell opportunities
Explain relevant product features and guide customers through new functionality
Collaborate with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues
Follow through on agreed actions
Share customer feedback internally to improve products and customer experience

Requirements

What you’ll need

Relevant experience in customer success, account management, business development, or a similar client-facing role in B2B SaaS, fintech, payments, or crypto, involving ongoing customer relationships
Understanding of customer retention, renewals, and account growth
Ability to recognise relevant upsell and cross-sell opportunities
Ability to learn a technical product and explain its features and business value clearly
Ability to analyse customer usage and performance data and turn it into clear insights and recommendations
Strong organisational skills, ability to prioritise across multiple accounts, take initiative, and follow through on commitments
Advanced English, with ability to lead customer calls, present findings, and communicate clearly in writing
Familiarity with KYC, KYB, AML, or fraud prevention is a plus

Benefits

Comp & perks

Remote-first, trust-based culture
Work from the place that works best for you
No mandatory office days and no attendance trackers
Optional offices or coworking spaces in some locations
Flexible working hours; no fixed 9-to-5 schedule
Birthday as a holiday
10 personal days each year
Seven sick days without paperwork
Extra time off during Christmas and New Year
Role-specific learning opportunities and covered role-specific events
Fully covered team offsites several times a year
Tools and hardware needed to do the work
Equal opportunity, diverse and inclusive workplace