Front Desk Agent

Sun Hill Industries

. Greet every guest promptly and warmly, delivering a personalized arrival and departure experience .

Posted 10/15/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates exceptional guest service skills, proficiency with property management systems, and strong attention to detail while effectively coordinating with multiple departments. Capable of handling guest complaints diplomatically and maintaining high standards of guest privacy and data security.

Highest-signal resume keywords

Guest Service SkillsProperty Management Systems (PMS)Cash HandlingCommunication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cash HandlingPayment ProcessingBasic Math SkillsReservation ManagementRoom Assignment Management

Soft Skills

Exceptional Guest ServiceCalm Complaint ResolutionTeam CoordinationDependabilityAdaptability

Tools & Technologies

Property Management Systems (PMS)Multi-Line Phone SystemCredit Card TerminalsStandard Office Software

Industry Keywords

Front Desk ExperienceHotel IndustryGuest PrivacyService RecoveryBranded Property Experience

About the role

Key responsibilities & impact

Greet every guest promptly and warmly, delivering a personalized arrival and departure experience
Check guests in and out, verify identification and reservation details, confirm rates and room information, secure payment, issue room keys, and review final folios
Create, modify, and cancel reservations; manage room assignments, upgrades, special requests, and VIP, loyalty, and group arrivals
Promote hotel outlets, amenities, and services and upsell room types when appropriate
Answer and route calls on the multi-line phone system, take messages, and handle wake-up call requests
Respond to guest requests, questions, and concerns; resolve complaints through service recovery and escalate when needed
Coordinate with Housekeeping, Engineering, Bell/Valet, Food & Beverage, Sales, and other departments
Post charges, process payments, adjustments, and paid-outs, and resolve billing questions
Count and balance the assigned cash bank and complete shift reports and closing procedures
Read and maintain shift notes and follow up on guest, vendor, and team member requests
Monitor arrivals, departures, and in-house reports to maintain accurate room inventory and guest information
Follow key control, guest privacy, cash handling, security, and emergency procedures
Keep the front desk, lobby, and back office clean, organized, and stocked
Perform other duties assigned by Management

Requirements

What you’ll need

High school diploma or equivalent is required
Previous front desk or guest service experience in a hotel is preferred; experience in a full service or branded property is a plus
Bilingual is a plus
Exceptional guest service skills with a warm, polished, and professional demeanor
Clear, courteous verbal and written communication skills
Proficiency with property management systems (PMS), credit card terminals, multi-line phones, and standard office software
Accurate cash handling, payment processing, and basic math skills
Ability to handle guest complaints calmly and diplomatically, using sound judgment and escalating when appropriate
Strong attention to detail and ability to multitask during high-volume periods
Ability to work effectively as part of a team and coordinate with other departments
Commitment to guest privacy, data security, and hotel brand standards
Dependable and adaptable, with ability to work independently on overnight or low-staffed shifts
Availability to work days, evenings, weekends, and holidays
Ability to bend, crouch, kneel, twist, climb, lift, push, and pull objects weighing up to 250 lbs.; stand and walk for extended periods
Ability to operate a computer, telephone, copier, and office equipment
Neat, clean, and well-groomed appearance
Must be able to perform essential job functions in conditions involving high ambient noise

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company matching
Complimentary Employee Meals
Exclusive worldwide Hilton employee travel discount program
Non-exempt classification with overtime eligibility in accordance with Federal and State Regulations