Front Desk Agent

Sun Hill Industries

. Serve as the first point of contact for guests from check-in through check-out .

Posted 10/15/2026part-timeColorado Springs • Colorado • United StatesMid-LevelSenior💰 $0 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong guest service orientation and effective communication skills while managing front desk operations. Capable of maintaining a clean and organized service area, prioritizing tasks, and responding promptly to guest needs in a fast-paced environment.

Highest-signal resume keywords

Guest Service OrientationEffective Verbal CommunicationOrganizational SkillsTeamwork and CollaborationBilingual

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

High School DiplomaHotel ExperienceManual DexterityComputer OperationTelephone OperationCopier Operation

Soft Skills

Warm and Professional DemeanorAttention to DetailDependableAdaptableProactive

Industry Keywords

Front Desk OperationsCheck-In and Check-OutGuest FeedbackService ProceduresHotel Brand Standards

About the role

Key responsibilities & impact

Serve as the first point of contact for guests from check-in through check-out
Manage front desk operations and deliver excellent customer service
Confirm reservation details, payment amounts, and special requests at check-in
Inform guests about hotel amenities and wish them a pleasant stay
Follow all security procedures
Collect and document guest feedback and inform management of issues
Check daily arrivals and departures, room assignments, requests, and inventory
Receive and follow up on previous-shift notes and requests from guests, vendors, and coworkers
Contact the manager when assistance is needed
Count the front desk bank at the beginning and end of each shift
Keep the lobby, front desk, entrance, office, and complimentary coffee station clean, stocked, and presentable
Complete additional tasks assigned by management

Requirements

What you’ll need

High School diploma is required
Previous hotel experience is preferred
Bilingual is plus
Strong guest service orientation with a warm, professional, and welcoming demeanor
Effective verbal communication and interpersonal skills
Ability to anticipate guest needs and respond promptly to service requests while maintaining attention to detail
Strong teamwork and collaboration skills
Ability to follow established service procedures and hotel brand standards
Strong organizational skills and ability to maintain clean, orderly, and well-stocked service areas
Ability to prioritize tasks, manage time effectively, and maintain a sense of urgency in a fast-paced environment
Dependable, adaptable, and proactive
Must be able to bend, crouch, kneel, twist, stand, walk, climb, lift, push, and pull objects weighing up to 250 lbs.
Must be able to maneuver around the property
Must be able to sit for prolonged periods
Must be able to operate a computer, telephone, and copier
Must have manual dexterity to operate office equipment
Must maintain a neat, clean, and well-groomed appearance
Availability to work days, evenings, weekends, and holidays is required

Benefits

Comp & perks

401(k) with company matching
Exclusive worldwide Marriott employee travel discount program