HR Shared Services Specialist

Sunbelt Rentals, Inc.

. Answer HR Helpline calls and provide timely, professional support to team members .

Posted 9/29/2026full-timeRemote • South Carolina • United StatesJuniorMid-Level💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Shared Services, including payroll, onboarding, and compliance, while effectively utilizing HRIS systems like Workday. Strong communication and customer service skills are essential for supporting team members and managing inquiries.

Highest-signal resume keywords

HR Shared Services ExperienceHuman Resources Information Systems (HRIS)Workday Transactions ProcessingStrong Customer Service OrientationSpanish Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR Shared ServicesHuman Resources Information Systems (HRIS)WorkdayPayroll ProcessingData AnalysisProcess ImprovementComplianceOnboardingEmployee RelationsDocumentation

Soft Skills

Strong Communication SkillsAttention to DetailCustomer Service OrientationTeam CollaborationOrganizational Skills

Tools & Technologies

Microsoft ExcelMicrosoft AccessMicrosoft WordMicrosoft OutlookSupport Hub

Certifications & Qualifications

Associate's Degree or Equivalent Work Experience

Industry Keywords

HR AdministrationEmployee SupportProcess ExcellenceConfidential Information HandlingSLA Compliance

About the role

Key responsibilities & impact

Answer HR Helpline calls and provide timely, professional support to team members
Act as an initial escalation point and determine appropriate resolution paths
Respond to inquiries according to established SLAs through phone, case management systems, and the Support Hub
Provide answers and solutions for HR matters including payroll, background checks, new hire support, compensation, leaves of absence, separations, employee concerns, and administrative support
Support HR Service Center, pre-employment, hiring, onboarding, and HR administration needs
Ensure process excellence, compliance, and effective delivery of HR administrative programs
Build relationships with HR Business Partners and other HR functional areas
Educate team members on HR Shared Services resources and self-service tools such as Support Hub and Workday
Process, enter, and approve Workday transactions while maintaining accurate employee data
Document and escalate requests and inquiries as needed
Interpret HR policies and escalate matters to appropriate departments
Develop and maintain knowledge base articles and HR support resources
Assist with transitioning HR administrative processes to the centralized HR Administration team
Partner with HR, Operations, functional groups, and IT to transition and streamline processes
Serve as liaison between HR teams and functional partners
Support process controls and reporting to identify potential breakdowns
Participate in HR initiatives, process improvements, and projects
Perform other duties as assigned

Requirements

What you’ll need

2–5 years of HR Shared Services or relevant Human Resources experience
Associate's Degree or equivalent work experience required
Strong customer service orientation
Hands-on experience with Human Resources Information Systems (HRIS/HRMS)
Working knowledge of Microsoft Excel, Access, Word, and Outlook
Strong written and verbal communication skills
Ability to manage multiple priorities and assess urgency
Strong attention to detail and ability to complete tasks accurately
Proven discretion when handling confidential and sensitive employee information
Ability to organize, analyze, summarize, and present data meaningfully
Ability to work effectively in a collaborative, team-oriented environment
Regular availability and ability to work 11:00 a.m. to 8:00 p.m. Eastern Time
Ability to bend, squat, crouch and/or reach and lift up to 25 pounds or more
Spanish language proficiency is a plus, but not required

Benefits

Comp & perks

Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance
Flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Extensive on-the-job training for all eligible employees