IT Helpdesk Technician

Sunbelt Rentals, Inc.

. Provide direct technical support to end users via phone, email, walk-up, and web .

Posted 10/21/2026full-timeRemote • Hawaii • United StatesJuniorMid-Level💰 $21 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for IT systems, including AS/400 and PC hardware/software, while ensuring effective communication and problem resolution. Capable of managing customer support systems and collaborating with team members to enhance service delivery.

Highest-signal resume keywords

Technical SupportAS/400 SystemsPC Hardware And SoftwareCustomer Support Systems ManagementVerbal And Written Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportAS/400 SystemsPC HardwarePC SoftwareProblem ResolutionDocumentation And TrackingTier II SupportCross-CommunicationCross-TrainingService Improvement

Soft Skills

Excellent Communication Skills

Tools & Technologies

Wynne Rental-ManMicrosoft OfficeEmail SystemsPrinting SystemsScanning SystemsFaxing SystemsPC Network Systems

Industry Keywords

Technical SupportHelpdeskIT SystemsCustomer SupportEnd User Support

About the role

Key responsibilities & impact

Provide direct technical support to end users via phone, email, walk-up, and web
Support IT-based systems including Wynne Rental-man, AS/400, email, PC network systems, Microsoft Office, printing, scanning, faxing, basic computer hardware, and web systems
Provide Tier II support and assist Level I helpdesk technicians
Identify, research, and resolve technical problems
Respond to telephone calls, email, and personnel requests for technical support
Document, track, and monitor problems to ensure timely resolution
Manage and administer customer support systems and departmental systems
Work with department team members on cross-communication and cross-training
Perform other duties assigned by the manager
Improve service delivered by the CMIS department

Requirements

What you’ll need

2+ years demonstrated effectiveness in a similar role
Degree in computer science or related field (preferred, but not required)
Knowledge of AS/400 systems
Excellent knowledge of PC based hardware and software systems
Excellent verbal and written communication skills
Ability to bend, squat, crouch, reach, and lift 50 pounds or more
Ability to work indoors/outdoors when required by the job

Benefits

Comp & perks

Comprehensive benefits package for full-time employees
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance
Flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Extensive on-the-job training for eligible employees
Career track development
Reasonable accommodations may be made to comply with applicable laws