Sexual Assault Helpline-Call Center

Suncoast Center, Inc.

. Provide confidential, trauma-informed crisis intervention and support to primary and secondary survivors of sexual assault via the helpline .

Posted 10/23/2026part-timeRemote • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in trauma-informed crisis intervention, advocacy for survivors of sexual assault, and collaboration with community partners. Proficient in maintaining confidentiality, compliance with ethical standards, and effective communication with diverse populations.

Highest-signal resume keywords

Trauma-Informed Crisis InterventionAdvocacy For Survivors' RightsCommunity Relationship DevelopmentHIPAA ComplianceData Entry And Documentation

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Crisis InterventionSafety PlanningResource ReferralClient Record MaintenanceComputer And Technical SkillsService DocumentationOSHA ComplianceSexual Violence TrainingMandated ReportingCommunity Resource Information

Soft Skills

Active ListeningEmpathyNonjudgmental CommunicationOrganizational SkillsCommunication Skills

Certifications & Qualifications

ACT TrainingOngoing Sexual Violence Training

Industry Keywords

Sexual AssaultDomestic ViolenceConfidentialityEthical StandardsMultidisciplinary CollaborationCommunity AdvocacyDiversity AwarenessFlorida Laws ComplianceClient Safety NeedsQuality Assurance

About the role

Key responsibilities & impact

Provide confidential, trauma-informed crisis intervention and support to primary and secondary survivors of sexual assault via the helpline
Assess safety needs and provide individualized support, resources, referrals, and safety planning
Use active listening, empathy, and nonjudgmental communication to empower survivors
Provide medical, legal, advocacy, counseling, and community resource information
Maintain composure and professional boundaries when supporting callers in crisis
Maintain confidentiality and comply with mandated reporting requirements
Coordinate referrals, warm handoffs, and services with community providers, hospitals, law enforcement, and advocacy programs
Collaborate with multidisciplinary teams and community partners to promote continuity of care
Advocate for survivors’ rights, choices, and access to support
Maintain professional relationships with community providers and agency staff
Maintain accurate client records and service documentation
Collect and enter survivor service data into required systems
Support exam room oversight, OSHA compliance, supply inventory, and maintenance coordination
Participate in staff development, quality assurance, and program meetings
Communicate with program leadership regarding operations and service strategies
Adhere to agency policies regarding ethics, supervision, confidentiality, safety, and information security
Perform additional duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Customer service experience preferred
Bachelor’s degree preferred
Knowledge of trauma and the impact of domestic and sexual violence
Strong organizational and communication skills
Ability to develop and maintain cooperative community relationships
Comfortable working with diverse populations
Ability to work flexible hours and some evenings
Commitment to ethical standards and excellence
Proficient in required computer and technical systems
Must be 21 years of age
Negative drug screening prior to hire and throughout employment
Clear criminal background check, local checks, and DCF Level II screening as required
Must have a valid Florida driver’s license
Must maintain an acceptable driving record
Reliable vehicle, valid registration, and valid vehicle insurance
Compliance with Florida laws and administrative codes, including fingerprinting and good moral character determination
Computer and technical skills sufficient to perform responsibilities and train others
Must complete ACT (30-hour Florida Council Against Sexual Violence Advocacy Core Training), at least 2 hours of instructor-led role-plays, and at least 4 hours of on-the-job training
Must complete 8 hours of ongoing sexual violence training annually
Must comply with HIPAA, confidentiality, information security, ethical, safety, and agency policies
Must complete required annual training
All positions require screening through the Clearinghouse

Benefits

Comp & perks

Per diem employment arrangement
Remote work opportunity
Flexible hours, including some evenings
Staff development opportunities
Quality assurance and program meetings
Required training provided, including ACT Advocacy Core Training, instructor-led role-plays, on-the-job training, and annual sexual violence training