Suncoast Center, Inc.

Human Resources

• Maintain and update employee records in HR databases and physical files
• Assist with recruitment by posting job openings, screening resumes, scheduling interviews, and communicating with candidates
• Support onboarding activities for new hires, including preparing orientation materials and coordinating with relevant departments
• Respond to employee inquiries regarding HR policies, benefits, and procedures
• Coordinate and assist with employee training sessions, performance evaluations, and other HR-related events
• Assist with audits and documentation to ensure compliance with federal, state, and local employment laws and company policies
• Prepare HR reports
• Perform other HR-related duties as assigned
• Act as a point of contact for applicants undergoing the hiring screening process
• Coordinate new hires with onboarding and training activities

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Human Resource Assistant

Call Center Representative

• Provide confidential, trauma-informed crisis intervention and support to primary and secondary survivors of sexual assault via the helpline
• Assess safety needs and provide individualized support, resources, referrals, and safety planning
• Use active listening, empathy, and nonjudgmental communication to empower survivors
• Provide medical, legal, advocacy, counseling, and community resource information
• Maintain composure and professional boundaries when supporting callers in crisis
• Maintain confidentiality and comply with mandated reporting requirements
• Coordinate referrals, warm handoffs, and services with community providers, hospitals, law enforcement, and advocacy programs
• Collaborate with multidisciplinary teams and community partners to promote continuity of care
• Advocate for survivors’ rights, choices, and access to support
• Maintain professional relationships with community providers and agency staff
• Maintain accurate client records and service documentation
• Collect and enter survivor service data into required systems
• Support exam room oversight, OSHA compliance, supply inventory, and maintenance coordination
• Participate in staff development, quality assurance, and program meetings
• Communicate with program leadership regarding operations and service strategies
• Adhere to agency policies regarding ethics, supervision, confidentiality, safety, and information security
• Perform additional duties as assigned

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Open roles

Human Resource Assistant

Sexual Assault Helpline-Call Center