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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own day-to-day administration, configuration, maintenance, and optimization of Sundae's revenue technology ecosystem
- Manage Salesforce environments through LeftMain, including configurations, integrations, deployments, and support
- Support technical onboarding of new market operators, including Salesforce organization setup, package deployment, integration validation, and testing
- Maintain integrations between Salesforce, Rill, Zapier, smrtPhone, Twilio, and other platforms
- Troubleshoot system issues, identify root causes, and implement sustainable solutions
- Use Codex and other AI-assisted development tools to configure, deploy, audit, and maintain technology solutions
- Build and maintain automated workflows for lead distribution, notifications, customer communications, and operations
- Manage Zapier workflows for inbound leads from website forms, Google Ads, text messages, and phone calls
- Ensure accurate lead routing based on geographic territories and business rules
- Configure Salesforce organizations, Rill connections, standardized configurations, data models, automated sales cadences, and DocuSign templates
- Provide technical support and configuration changes for existing market operators
- Administer and maintain Rill data infrastructure, raw data sources, staging models, and marketing attribution models
- Maintain data integrations involving Google Ads, Salesforce, smrtPhone, First American data, and historical marketing lists
- Identify and resolve data quality, integration, and reporting issues
- Administer smrtPhone accounts, inbound call routing, team assignments, backup routing, and territory-specific call flows
- Maintain Twilio routing solutions and support corporate SMS initiatives
- Administer Google Workspace, Slack access, 1Password authentication workflows, DocuSign, YourVoice AI, and Sundae's website as needed
- Maintain access controls, documentation, and system administration practices
- Develop documentation, reduce manual work through automation, coordinate with vendors and stakeholders, prioritize technical requests, and recommend scalable technology improvements
Requirements
What you’ll need- Demonstrated experience administering and integrating multiple business technology platforms, preferably in a revenue operations, sales operations, marketing operations, or business systems environment
- Strong working knowledge of Salesforce administration, configuration, and CRM workflows
- Experience building and maintaining automations using Zapier or comparable integration platforms
- Experience with APIs, system integrations, data flows, and technical troubleshooting
- Ability to work with data infrastructure, data models, and reporting systems
- Experience administering business communication platforms, including telephony, SMS, or call-routing systems
- Familiarity with AI-assisted development tools and the ability to use them effectively for technical configuration, automation, and troubleshooting
- Strong documentation, analytical, organizational, and problem-solving skills
- Ability to independently execute technical work and manage multiple priorities with limited supervision
- Preferred: Experience with Rill, smrtPhone, Twilio, DocuSign, and Google Workspace administration
- Preferred: Experience with Codex or similar AI-assisted coding tools
- Preferred: Knowledge of SQL, scripting, or other technical methods used to manage data and integrations
- Preferred: Experience supporting multiple Salesforce organizations or multi-territory business operations
- Preferred: Familiarity with digital marketing attribution, lead generation systems, and CRM-based sales cadences
- Preferred: Experience in real estate, franchising, distributed sales organizations, or startup environments
Benefits
Comp & perks- Performance-based bonus compensation eligibility