FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Festival Agent, Box Office Ticketing and Support
Sundance Institute. Assist customers with timely resolution of questions and purchases .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer support skills with the ability to resolve issues efficiently and maintain composure in stressful situations. Proficient in managing ticket sales and operations while effectively communicating with patrons and collaborating with team members.
Highest-signal resume keywords
Customer Support ExperienceInterpersonal Communication SkillsOrganizational SkillsEventive Ticketing System ExperienceProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Customer Support SkillsStrong Interpersonal Communication SkillsExcellent Organizational SkillsAbility to Maintain Composure
Tools & Technologies
Eventive Ticketing System
Industry Keywords
Customer SupportTicket SalesBox Office OperationsLost and Found ManagementFestival Operations
About the role
Key responsibilities & impact- Assist customers with timely resolution of questions and purchases
- Troubleshoot website issues and guide customers through resolutions
- Manage waitlist operations and sales, including line management, check-in, and credit card processing
- Assist patrons with purchasing and fulfilling pass and package orders online
- Report technical problems to the Manager
- Sell tickets and answer general questions at theater box offices
- Reference ticket availability information to provide accurate information to the public
- Report problems to box office management
- Maintain a clean and orderly ticket counter
- Coordinate collection of lost and found items at Festival venues
- Enter and track customer and lost-item information in the Lost and Found system
- Communicate routinely with patrons about lost items
- Provide information booths with necessary resources throughout the Festival
- Support other box office employees as necessary
- Problem-solve in real time to resolve patron issues quickly
- Collaborate with fellow employees and demonstrate initiative
Requirements
What you’ll need- 6-12 months of customer support experience or transferable skills
- Excellent customer support skills
- Ability to maintain composure while facilitating stressful customer support situations
- Strong interpersonal communication skills to work effectively with a variety of people
- Excellent organizational skills
- Experience working with Eventive or another ticketing system is a plus
- Legal authorization to work in the United States
- Availability for full-time work, 40 hours per week, from Monday, January 18, 2027 to Sunday, January 31, 2027
- Extended hours, including evenings and weekends, required at key points
- Fully onsite work based out of Boulder, Colorado
Benefits
Comp & perks- Paid sick leave and Institute holidays
- Employee assistance program
- Employee Wellness Initiatives
- Sundance Film Festival passes and benefits (varies each year)