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Nutrition & Quality Specialist
Sundays for Dogs. Serve as the primary point of contact for escalated customer inquiries about canine nutrition, ingredients, food quality, and product safety .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in canine nutrition and food safety, effectively communicating complex information to pet owners while managing customer inquiries and collaborating with cross-functional teams. Maintains high-quality standards in documentation and customer service within a remote environment.
Highest-signal resume keywords
Veterinary Technician ExperienceCanine Nutrition KnowledgeRVT, LVT, or CVT CertificationCustomer Support Platforms ProficiencyDocumentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Canine NutritionFood Quality InvestigationDietary Needs AssessmentTechnical Inquiry ManagementQuality AssuranceFood Safety StandardsVeterinary CommunicationCustomer Education DevelopmentIssue EscalationTrend Analysis
Soft Skills
Empathetic CommunicationOrganizational SkillsCollaborationProblem-SolvingResourcefulness
Tools & Technologies
ZendeskDocumentation SystemsDigital Communication Tools
Certifications & Qualifications
RVTLVTCVT
Industry Keywords
Pet FoodAnimal NutritionAnimal HealthAAFCO Nutritional StandardsPet Food Labeling
About the role
Key responsibilities & impact- Serve as the primary point of contact for escalated customer inquiries about canine nutrition, ingredients, food quality, and product safety
- Explain nutritional concepts, ingredient functionality, feeding guidelines, and dietary transitions to pet parents
- Help customers navigate food sensitivities, digestive concerns, and life-stage nutritional needs, recognizing when veterinary consultation is appropriate
- Partner with Customer Care to resolve complex inquiries via email, chat, and phone
- Investigate and respond to concerns about product quality, appearance, consistency, packaging, and food safety
- Identify, document, and escalate potential product quality issues, adverse events, and safety concerns
- Collaborate with Food Quality & Safety and R&D on customer-reported issues
- Maintain records of customer inquiries, investigations, and resolutions
- Identify trends in customer feedback and opportunities to improve product quality, customer education, and internal processes
- Serve as a technical resource for Customer Care
- Partner with Food Quality & Safety, R&D, Veterinary, and Customer Care teams to ensure scientifically accurate communication
- Develop and maintain educational resources, FAQs, and internal training materials
- Share recurring customer questions and insights with relevant teams
- Complete onboarding and shadow Customer Care and Food Quality & Safety
- Manage 90%+ of assigned technical inquiries independently within the first three months
- Respond to 95% of assigned inquiries within one business day
- Maintain a 95%+ quality assurance score
- Share monthly insights to improve education, processes, and product quality
Requirements
What you’ll need- 2+ years of experience as a Veterinary Technician or Veterinary Assistant in a clinical setting
- RVT, LVT, or CVT certification strongly preferred
- Strong foundational understanding of canine nutrition, digestion, dietary needs, and common food-related health concerns
- Ability to communicate complex veterinary or scientific information clearly, accurately, and empathetically
- Genuine interest in helping dog owners
- Strong documentation skills and ability to identify, investigate, and appropriately escalate potential quality or safety concerns
- Comfortable investigating issues, gathering relevant information, and collaborating across teams
- Highly organized, resourceful, and comfortable managing responsibilities independently in a remote environment
- Comfortable working with customer support platforms such as Zendesk, documentation systems, and digital communication tools
- Experience in pet food, animal nutrition, or animal health industry is a bonus
- Familiarity with AAFCO nutritional standards and pet food labeling is a bonus
- Experience handling customer-facing technical inquiries or product quality concerns is a bonus
- Additional education or specialized training in canine nutrition is a bonus
Benefits
Comp & perks- Unlimited PTO
- Equity program
- 401(k) plan with employer match
- Annual work-from-home stipend
- Competitive medical, dental, and vision plans; company covers 80%
- Sundays subscription for your pup
- Parental leave and PAWrental leave
- Discounted pet insurance
- Quarterly in-person team gatherings