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Sunhat

Customer Success Manager – B2B SaaS

Sunhat

. Guide enterprise and mid-market customers throughout the entire customer lifecycle .

Posted 10/23/2026full-timeRemote • GermanyJuniorMid-Level💰 €55,000 - €65,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer lifecycles and driving adoption of B2B software solutions, with a strong focus on retention and expansion opportunities. Possesses practical knowledge of ESG, sustainability, and compliance frameworks, effectively engaging with stakeholders to deliver business value.

Highest-signal resume keywords
B2B Software ImplementationCustomer Success ManagementESG Compliance KnowledgeRetention Strategy DevelopmentKPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Project PlanningData MonitoringCustomer Health AssessmentProcess ImprovementRisk Identification
Soft Skills
Stakeholder EngagementCuriosityCommunication
Tools & Technologies
SunhatEcoVadisCDPISO Management Systems
Industry Keywords
SustainabilityComplianceCustomer LifecycleAccount ManagementB2B Software

Tech Stack

Tools & technologies
Go

About the role

Key responsibilities & impact
  • Guide enterprise and mid-market customers throughout the entire customer lifecycle
  • Lead implementations from kickoff through go-live
  • Create project plans and coordinate IT, business stakeholders, and executive sponsors
  • Manage scope and timelines in relation to customer audits or ratings
  • Set up Sunhat for the use of evidence across multiple frameworks, such as EcoVadis, CDP, and ISO audits
  • Advise customers on improving existing processes
  • Drive adoption among administrators and EHS, Quality, and Compliance teams
  • Monitor customer health through data and conversations, and address support needs at an early stage
  • Own retention for your portfolio and identify risks before contract renewal
  • Identify expansion opportunities across departments, locations, or frameworks, conduct discovery, and hand them over to Key Account Management
  • Consolidate customer feedback and regulatory requirements and relay them to the Product team in a structured manner

Requirements

What you’ll need
  • Independently led implementations of B2B software for customers
  • Several years of experience in Customer Success or Account Management at a B2B software provider
  • Owned retention and expansion opportunities
  • Confidently engage with management and focus on business value rather than features
  • Manage a portfolio using clear KPIs
  • Practical knowledge of ESG, sustainability, or compliance, such as EcoVadis, CSRD/ESRS, CDP, or ISO management systems, or experience working with relevant teams
  • Curiosity about sustainability, ESG, and compliance topics
  • German and English at C2 level
  • French is a plus

Benefits

Comp & perks
  • Competitive compensation package
  • Fully remote within Germany or the option to work from our offices in Cologne, Hamburg, and Berlin
  • High degree of schedule flexibility to support work-life balance
  • MacBook and all required software
  • Professional development budget for courses, conferences, and more
  • €50 tax-free monthly benefit for shopping vouchers or an Urban Sports Club membership