Lead Care Manager

Sunlight

. Maintain an ongoing caseload of families using evidence-based approaches to promote engagement and achievement of health goals .

Posted 10/14/2026full-timeSanta Barbara • California • United StatesSenior💰 $25 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and care coordination, particularly within child welfare and family-serving programs. Proficient in utilizing trauma-informed care approaches and evidence-based strategies to support families in achieving health goals.

Highest-signal resume keywords

Case Management ExperienceCare Coordination SkillsBilingual English/SpanishExperience with Enhanced Care Management (ECM)Knowledge of Child Welfare System Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Motivational InterviewingTrauma-Informed Care ApproachesFamily Systems TheoryMedical TerminologyBehavioral Health ConditionsCRM Database ProficiencyCare Management PlatformsBasic Excel SkillsWord Processing SkillsVideo Conferencing Tools

Soft Skills

EmpathyCultural HumilityOrganizational SkillsAttention to DetailProblem-Solving

Tools & Technologies

Care Management PlatformsCollaboration PlatformsCRM Databases

Certifications & Qualifications

Valid California Driver's LicenseAuto Liability Insurance

Industry Keywords

Child WelfareJustice-Involved PopulationsFamily-Serving ProgramsCalAIMDCFSDependency CourtReunification Services

About the role

Key responsibilities & impact

Maintain an ongoing caseload of families using evidence-based approaches to promote engagement and achievement of health goals
Use relationship-based and trauma-informed strategies for healthcare navigation, social support coordination, and addressing barriers
Conduct periodic telephonic and SMS outreach for timely follow-up
Identify health and wellness goals and incorporate them into family-centered Care Plans aligned with CalAIM ECM requirements
Support clinical team members with care coordination and delegated tasks
Participate in systematic case reviews and consult supervising clinical staff before taking clinical actions
Meet monthly encounter and documentation metrics for health plan compliance
Identify and break down barriers to program continuation and successful navigation of child welfare proceedings
Connect families to community supports by scheduling appointments, managing referrals, and ensuring follow-ups across health, behavioral health, substance use treatment, housing, and family stabilization services
Coordinate care management appointments with providers, child welfare social workers, legal advocates, and court personnel
Document encounters, track care plans, and coordinate with team members using care management and collaboration platforms
Conduct face-to-face meetings at courthouse locations, especially for initial referrals and comprehensive assessments
Meet families in courthouse, community, and home settings throughout the care journey

Requirements

What you’ll need

2+ years of case management or care coordination experience
Experience with child welfare, justice-involved populations, or family-serving programs strongly preferred
Physically located in Santa Barbara, California
Reliable transportation for regular engagement at courthouse, community-based organization, and partner locations multiple times per week
Quiet, HIPAA-compliant and internet-connected home workspace for remote work
High degree of empathy and cultural humility
Ability to work collaboratively in a multidisciplinary team
Strong organizational skills and attention to detail
Ability to remain patient and professional when faced with adversity or complex family dynamics
Strong technical skills and comfort with technology innovation
Experience with CRM databases, care management platforms, basic Excel, Word, email, and video conferencing
Valid California driver's license and auto liability insurance
Bilingual English/Spanish highly valued
Professional experience working closely with families involved in child welfare, foster care, dependency court, or justice systems
Experience with Enhanced Care Management (ECM) or CalAIM programs
Experience with motivational interviewing, trauma-informed care approaches, or family systems theory
Knowledge of medical terminology and behavioral health conditions
Understanding of child welfare system processes, including DCFS, dependency court, and reunification services
Detail-oriented and organized self-starter who excels at multitasking
Reliable and comfortable in an ever-changing startup environment
Zest for problem-solving, seeking answers, and thinking outside the box

Benefits

Comp & perks

Comprehensive health, vision, and dental insurance
401(k)
Mileage reimbursements for on-site engagement days
Flexible vacation policy
Equipment needed for the role
Opportunity for rapid career progression and personal growth