Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Sunlighten

Community Engagement Specialist

Sunlighten

. Own reputation strategy across review sites and external communities, including Reddit and Facebook communities .

Posted 10/27/2026full-timeLeawood • Kansas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in community management and social media engagement, with a strong focus on reputation strategy and customer advocacy. Proficient in utilizing social management tools and analyzing feedback data to drive community growth and enhance brand loyalty.

Highest-signal resume keywords
Community ManagementReputation ManagementSocial Media EngagementWritten CommunicationReferral Program Support

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Community ManagementReputation ManagementReferral Program SupportCopywritingData Analysis
Soft Skills
Attention to DetailTime Management
Tools & Technologies
Sprout SocialTrustpilotGoogle ReviewsBBBAmbassador
Industry Keywords
Customer AdvocacyUser-Generated ContentBrand VoiceEngagement StrategyCustomer Support

About the role

Key responsibilities & impact
  • Own reputation strategy across review sites and external communities, including Reddit and Facebook communities
  • Monitor and respond across Trustpilot, Google, BBB, Reddit, and other review sites
  • Monitor review request performance and set review growth goals
  • Escalate product, service, or delivery issues to Customer Care and leadership using the escalation matrix
  • Own the Facebook customer community, including goals, moderation, posting, engagement, and membership growth
  • Manage inbound direct messages and comments in Sprout Social across Instagram, Facebook, TikTok, Reddit, YouTube, and LinkedIn
  • Scale engagement through seasonal peaks while maintaining response time and brand voice
  • Uphold community guidelines and moderation policy
  • Execute weekly customer and employee referral email sends and support automated referral journeys
  • Monitor referral performance against monthly lead targets and flag gaps or issues to the Lifecycle Marketing Manager
  • Maintain referral tracking accuracy and program documentation
  • Identify and nurture brand advocates and Sunlighten Insiders
  • Source customer stories, testimonials, and user-generated content for marketing use
  • Feed qualified advocates into referral and lifecycle programs
  • Manage the advocate budget for rewards and giveaways
  • Build a monthly voice-of-customer digest with insights for Marketing and cross-functional teams
  • Maintain the Quotes & Testimonials library
  • Scope and own the process for customer stories
  • Share sentiment trends and friction points with Lifecycle Marketing to shape messaging
  • Collect, quantify, and share product challenges with Product Development
  • Work with Customer Care to open and document cases surfaced through social and review channels

Requirements

What you’ll need
  • 2+ years in community management or social media, ideally at a DTC or considered-purchase brand
  • 1+ year managing online reviews and reputation (Trustpilot, Google, BBB, or similar)
  • 1+ year supporting referral, advocacy, or loyalty programs
  • Strong written communication and copywriting skills
  • Comfort with social management tools (Sprout Social or similar)
  • Ability to summarize feedback data into clear, simple insights
  • Strong attention to detail and time management
  • Experience with referral platforms such as Ambassador or similar (Preferred)
  • Experience growing an online community or customer group (Preferred)
  • Experience with customer support or case management processes (Preferred)
  • Exposure to advocate sourcing and reward programs (Preferred)

Benefits

Comp & perks
  • Hybrid Work Schedule: Required in office days are Monday, Tuesday, and Thursday
  • Competitive Paid Time Off Policy + Paid Holidays + Floating Holiday
  • Fully Equipped Fitness Center On-Site
  • Free Lunch Program featuring a James-Beard Award Winning Chef
  • Health (HSA & FSA Options), Dental, and Vision Insurance
  • 401(k) with company contributions
  • Profit Sharing
  • Life and Short-Term Disability Insurance
  • Professional Development and Tuition Reimbursement
  • Associate Discounts on Saunas, Spa Products and Day Spa Services