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Suno

Customer Relationship Analyst, Junior

Suno

. Strengthen and expand relationships with leads, active customers, and former customers .

Posted 9/29/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in sales and customer service with a consultative approach to building long-term relationships. Proficient in managing pipelines, conducting follow-ups, and utilizing CRM systems to track performance and interactions.

Highest-signal resume keywords
Sales ExperienceCustomer Service ExperienceCRM Systems FamiliarityStrong Communication SkillsProactive Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Organizational SkillsResilienceResults-Oriented Mindset
Tools & Technologies
Digital Tools
Industry Keywords
Financial Market KnowledgeRelationship ManagementNegotiation SkillsLead ConversionPerformance Indicators

About the role

Key responsibilities & impact
  • Strengthen and expand relationships with leads, active customers, and former customers
  • Proactively contact leads to convert them into new customers
  • Conduct renewal, upgrade, cross-sell, and upsell negotiations
  • Follow up with leads and customers through closing
  • Serve as a point of contact for customer questions, requests, and needs
  • Record interactions in CRM systems and track negotiations, requests, and performance indicators
  • Communicate via phone, WhatsApp, email, and online chat
  • Meet sales, renewal, and relationship-management targets
  • Present results in performance review meetings (Gerot) and develop action plans

Requirements

What you’ll need
  • Experience in sales and customer service
  • Strong written and verbal communication skills
  • Consultative approach with a focus on long-term relationships
  • Organization to manage the pipeline and discipline to conduct follow-ups
  • Proactivity, resilience, and results-oriented mindset
  • Familiarity with CRM systems and digital tools
  • Knowledge of the financial market is a plus
  • Availability to work in a hybrid format from Monday to Saturday in Vila Olímpia, São Paulo

Benefits

Comp & perks
  • Life insurance
  • Meal allowance
  • Transportation allowance
  • Partnerships with Gympass and Zenklub
  • Hybrid work model
  • Institutional partnerships with learning opportunities
  • Birthday day off
  • Free Suno Black subscription for you and your immediate family members